VoiceSage Wins Network Computing ROI Award – Customer communications and outreach solution leader claims latest user-voted…
Category: Editorial Category
Aspect Awarded Patent for WFM Scheduling System
Aspect Software Awarded Patent for Workforce Management Multi-Channel Scheduling System – Innovation accurately models and simulates…
Customer Interaction – 8 Ways to Re-Energise Customer Service
Customer Interaction – Keep it simple: 8 Ways to re-energise customer service Turning customer interactions into…
Echo-u Contact Centre Now Provides 24/7 Customer Support
ECHO-U has launched an innovative ‘out of hours’ customer support service which will see it provide…
Pindrop Empower Shop Direct Security at Contact Centre
Shop Direct First European Retailer to Adopt Pindrop’s Voice Security and Authentication to Protect Customers Audio…
NICE inContact Empowers Contact Centres with CXone
NICE inContact Empowers Companies in Europe to Provide Exceptional Customer Experience with CXone NICE inContact CXone…
ContactBabel: The 2018 UK CX Decision-Makers Guide
The 2018 UK CX Decision-Makers Guide is based on hundreds of surveys with UK organisations, and…
Consumers Demand Better & More Detailed Answers from Brands
UK consumers demand better, more detailed answers from brands – or they’ll move to rivals 94%…
Semafone Identifies 5 Insider Threats to Contact Centres
Following a survey of contact centre agents worldwide, Semafone – the leading provider of data security…
Alternatives To Phone Essential for Customer Engagement
Alternatives to phone are essential for successful customer engagement, says research from Aspect Software AI, chatbots…
NICE Webinar: The Future of Customer Service
NICE Webinar: The Future of Customer Service Presented By: Guest speaker, Mary Wardley, Program Vice President,…
Verint Launch Intelligent Customer Self-Service Capabilities
Verint® Systems Inc. have announced new customer self-service capabilities, including intelligent virtual assistants (IVAs) and enterprise…
dancing lion: Why Apple is the King of Customer Service
Big news in the business world! There’s a four horse race to become the world’s first…
Countrywide Dedicate Contact Centre for Sport Relief 2018
Countrywide’s Conveyancing Services Manchester office will be transformed into a contact centre for Sport Relief 2018.…
Move Your Contact Centre to the Cloud with Confidence
Genesys eBook: Move your contact centre to the Cloud with Confidence If you are considering the…
Plan Your Learning Experience at Interactions 2018
Plan Your Learning Experience at Interactions 2018 – Take a Look at the Agenda! The Interactions…
Ultracomms introduce Range of PaySure Solutions at Contact Centre Expo
Ultracomms introduces its range of PaySure solutions to combat payment card fraud at Call and Contact…
Liquid Voice Makes PCI Compliance Easier for Contact Centres
Liquid Voice Makes PCI Compliance Easier for Contact Centres with new payment IVR solution Liquid Voice,…
Aeriandi Add Pindrop Fraud Protection to Cloud-Hosted Platform
Aeriandi adds Pindrop Fraud Protection to its cloud-hosted secure voice platform – Aeriandi is the first…