BT invests in landmark Dundee Contact Centre – Multi-million pound waterfront development will be home to…
Category: Editorial Category
Hillarys Embark On Digital Transformation with IPI
Hillarys Blinds Embarking On a Large Scale and Complex Digital Transformation with IPI The Opportunity Hillarys…
The 2021 UK Customer Experience Decision-Makers’ Guide
ContactBabel is now researching “The 2021 UK Customer Experience Decision-Makers’ Guide”. Survey participants will be sent…
Talkdesk Digital Returns & Combines Innovation with Charity
Talkdesk Digital Showdown Returns and Combines Innovation with Community Giving Six Talkdesk partners to compete in…
European Contact Centre & Customer Service Awards
New Chair of Judges as the European Contact Centre & Customer Service Awards 2021 open for entries …
Cymphony Moves For expanding Contact Centre Workforce
Crewe-based premium communication provider, Cymphony, has moved to new offices at Crewe Hall Farm to create…
Nuisance Calls and Texts Tumbled 20% in 2020
Nuisance calls and texts tumbled 20% in 2020, Quadient Freedom of Information request reveals Complaints to…
What’s Next for Contact Centres that Moved to Cloud?
What’s next for contact centres that moved to the cloud during the pandemic? The global pandemic…
VeriCall Wins Best In Customer Centre Solutions in AI
VeriCall Wins Best In Customer Centre Solutions in AI Global Media’s 2021 Business Elite Awards Outsource…
Building A Digital Transformation Strategy For CX
IPI Building A Digital Transformation Strategy To Enhance Customer Experience Customer’s Opportunity Northern Ireland Water, established…
UK National Contact Centre Awards 2021 Shortlist Announced
UK National Contact Centre Awards 2021 shortlist announced as tickets go on sale for Awards Dinner…
Distinctions All Round for BGL Contact Centre Apprentices
Distinctions all round for BGL apprentices with Six apprentices achieved the highest possible grade for their…
Contact Centre CC33 Launch Specialist Consultancy Service
South Yorkshire contact centre CC33 leads the way with specialist consultancy service South Yorkshire based contact…
Content Guru Certified for Microsoft Teams For Contact Centres
Content Guru is certified for Microsoft Teams Connected Contact Centre programme Leading cloud communications provider, Content…
SVL welcomes Dan Bendon as Head of Services
SVL welcomes Dan Bendon as Head of Services SVL is delighted to announce the return of…
Ten Top tips – Using Call deflection to Reduce Call Volumes
Ten top tips – using call deflection to reduce call volumes The contact centre should be…
Harnessing CCaaS and CRM Solutions: What’s the Missing Link?
Harnessing CCaaS and CRM solutions: What’s the missing link? – Richard Pinnington at Calabrio explores today’s…
Double success for Sensée at the 2021 Forum Awards
Work-from-home specialist Sensée has won an Innovation and Transformation Award for ‘Engaged Homeworking’ at the 2021…
NICE Positioned Highest in 2021 Gartner Magic Quadrant for WEM
NICE Positioned Furthest and Highest in 2021 Gartner Magic Quadrant for Workforce Engagement Management in contact…