SVL partners with leading outsourcer Ascensos to provide outstanding new service to contact centre clients. SVL…
Category: – Outsource/BPO
Europa Reveals £1m Investment in Contact Centre
Europa Contact Centre, the multi-channel outsource contact centre, has concluded their 12 month technology upgrade project. …
Capita Expand Partnership with Southern Water’s Contact Centres
Capita expands partnership with Southern Water to deliver new customer service technology Capita today announces that…
Outsourcer CC33 Become DMA Corporate Members
CC33 become Data and Marketing Association (DMA) Corporate Members CC33 has announced that they have become…
Mango Direct Marketing Invests £1m into Contact Centre
Northern Ireland’s largest independently-owned contact centre, Mango Direct Marketing, has re-invested £1 million into the business,…
Cymphony Moves For expanding Contact Centre Workforce
Crewe-based premium communication provider, Cymphony, has moved to new offices at Crewe Hall Farm to create…
Contact Centre CC33 Launch Specialist Consultancy Service
South Yorkshire contact centre CC33 leads the way with specialist consultancy service South Yorkshire based contact…
ResQ Achieves 3-Star Accreditation from Best Companies
ResQ, the leading outsourced contact centre specialist, has announced that they have been awarded with Best…
Ventrica Appoints New Marketing & Comms Director
Ventrica appoints Katherine Brown as Marketing & Communications Director to support global growth plans, marketing strategy…
Europa Contact Centre Launch University Help Desk Service
Customer service response firm, Europa Contact Centre, has launched a new University Help Desk service, to…
CallCare Chosen To Provide New Legal Contact Centre
CallCare, a contact centre and customer service specialist, has launched a Legal Contact Centre of Excellence…
Glasgow Contact Centre Gives Up Office Space To Support Charity
go-centric, a Glasgow based contact centre, has handed over its office to a charity during lockdown…
VeriCall Announce Contract with A Big Six Energy Provider
VeriCall announce major contract with one of the Big Six UK Energy providers with a new…
BT One Year of Answering Calls in UK Contact Centres
One year of answering 100% of customer service calls in the UK and Ireland based contact…
Contact Centre Outsourer Substantial Investment
Despite the current economic challenges, Europa Contact Centre is starting the new year with big ambitions…
ResQ Create 120 Permanent Jobs at Hull Contact Centre
ResQ to create 120 new permanent contact centre jobs in Hull ResQ, the leading outsourced contact…
Saving Lives Through Responsible Debt Management
Saving lives through responsible debt management – Nic Marshall, CEO, ResQ 100,000 people in England attempt…
Consumer Uncertainty Doubles Revenue & Jobs at CallCare
Surge in consumer uncertainty doubles revenue and jobs at UK customer service contact centre specialist, CallCare…
VeriCall Wins Two Contact Centre GOLD Awards
VeriCall wins two GOLD Awards in Contact Centre World’s 2020 Ceremony ‘Best Contact Center (Outsourced)’ and…