Zendesk have launched its built-in Net Promoter Score® (NPS) surveys, allowing organisations to measure customer loyalty…
Category: – Customer Service/Experience
Widespread dissatisfaction with standard and consistency at UK contact centres
82% of consumers say dealing with contact centres is an unnecessary stress Research by Damovo UK…
National Customer Service Week – Understanding your Customer
As part of National Customer Service Week todays words of wisdom come from Nick Peart Marketing…
Get Ready for Polarised Customer Service
A new survey from Enghouse Interactive, polling the views of more than 2,000 adults across the…
Consumers frustrated with energy companies’ complaints handling
Consumers frustrated with energy companies’ complaints handling Regulator tells energy suppliers to improve Energy suppliers received…
Minimum customer effort will reduce customer complaints
Energy companies are breaking records for the worst customer service according to new figures published by…
Webhelp UK hosts ‘Star Awards’
Webhelp has celebrated the talent amongst its customer service professionals at a glittering black tie event…
AmicusHorizon receives award for customer service
AmicusHorizon has been recognised for delivering outstanding customer service to its home ownership and leasehold customers.…
TalkTalk Reduces Costs with Nuance
– TalkTalk Reduces Call Centre Costs Dramatically by Creating a More Human Customer Service Conversation with…
Which? Energy companies hit rock bottom for customer service
New Which? research has found the Big Six energy suppliers are among the worst offenders when…
mplsystems secure grant to research Multi-Channel Textual Analytics
mplsystems secures grant from the UK Government Technology Strategy Board to research “Multi-Channel Textual Analytics for…
Top tips for creating a better, personalised customer experience
Whether it’s through your customer service, sales or marketing; personalisation isn’t simply adding a customer name…
4net Technologies Named National Champion in European Business Awards
4net Technologies Wins for United Kingdom in Prestigious Awards competition 4net Technologies with its Head Office…
How Much are Missed Telephone Calls Costing your Business?
61% of customers take their business to a competitor due to poor customer service When a…
Financial services brands letting down consumers
Study finds financial services brands risk losing customers with call centre experiences – Nine out of…
Interactive Intelligence – Delivering Superior Customer eExperience?
Interactive Intelligence to Host “What Does it Take to Deliver a Superior Customer Experience?” Industry Web…
First Utility invests £10m in customer service
First Utility has invested more than £10m to improve its customer service offering. As part of…
4 Key Ways To Improve Customer Service
What is efficient for the contact centre is efficient for the customer. The paradigm shift is…