Businesses need to reduce customer effort to minimise complaints – Customer engagement expert says analytics is…
Category: – Customer Service/Experience
Customer Service and Satisfaction has dropped to its lowest level since 2010
Customer Satisfaction has dropped according to Institute of Customer Service Report John Lewis and Amazon come…
32Red Sport chooses Transversal to deliver 24 hour customer support
Transversal, a leading provider of enterprise knowledge solutions for the cloud, has been appointed by 32Red…
Capita Customer Management: Five ways to exceed customer expectations
Kathryn Clarke, managing consultant at Capita Customer Management, considers current customer expectations when dealing with companies,…
Five ways to make your contact centre more powerful
Five ways to make your contact centre more powerful Consumers expect more from contact centres Simon…
Retaining customers: You don’t know what you got ‘til it’s gone
With this week’s news that none of the ‘Big Six’ energy suppliers answered the phone to…
One size fits no one… Why personal service matters in B2B businesses
One size fits no one… Why personal service matters in B2B businesses – and how you…
Why Good Customer Service is not just for Christmas
Jeremy Payne of Enghouse Interactive looks at “Why Good Customer Service is not just for Christmas”…
What customer service challenges will you face in 2015?
It’s that time of year again, we are all starting to plan for the year ahead,…
Aspect Software repairs broken mobile customer experience with mobility suite
Aspect Software repairs broken mobile customer experience with mobility suite Integrates all channels available on mobile…
Inside the Minds of Your Customers [Survey Results]
Don’t Miss These Survey Results What do consumers really think about customer service today? How do…
Why Focus on the Customer Journey?
As today’s consumers use more channels and more touchpoints to engage with your company, there’s been…
Gold Standard Is your operation best-in-class?
Gold Standard will give you the evidence you need to drive change and improvements. High quality…
ScottishPower must meet Ofgem’s customer service targets
ScottishPower must answer all customer queries promptly, reduce billing backlog and resolve all outstanding Ombudsman complaints…
How Mobile is Transforming Enterprise Customer Experience
Every day more and more business processes are being transformed by mobile. Shopping, purchasing and fulfilment.…
Six tips for putting excellence back into the customer experience
Six tips for putting excellence back into the customer experience Klaas van der Leest, Managing Director,…
It’s all about Customer Service
In May and June of 2014, ‘Which Magazine’ surveyed 3,621 members of the UK public about…
Zendesk Launches Net Promoter Score® Surveys and Unveils Customer Loyalty Trends
Zendesk have launched its built-in Net Promoter Score® (NPS) surveys, allowing organisations to measure customer loyalty…