The Road to Customer Service Success Starts with Service Cloud WATCH DEMO The customer service landscape…
Category: – Customer Service/Experience
Contact Centre Reputations Need to be Repaired, says Aspect
Contact centre reputations need to be repaired, says Aspect Cold callers continue to damage genuine customer…
Ofcom fines EE £1m over complaints handling failures
Ofcom today fined EE £1,000,000 for failing to comply with Ofcom’s rules on handling customer complaints.…
Interactive Intelligence: ‘Putting Your Retail Customers First’ Event
Interactive Intelligence: ‘Putting Your Retail Customers First’ Event – Join Interactive Intelligence at this unique event…
Plusnet Reduce Opening Hours of Sheffield Contact Centre
Plusnet, the mobile and broadband provider, have announced plans to reduce the opening hours of its…
Customer Service Excellence What’s holding you back?
Customer Service Excellence – what’s really holding you back? – article by Amanda Green, Principal consultant…
Webhelp UK Report – Nearly 90% of Businesses are Neglecting Customer Experience
Webhelp UK Report – Nearly 90% of Businesses are Neglecting Customer Experience. Mobile technology means customers…
Videlica Report Highlights Failure to Tackle Call in Queues
Videlica report highlights that keeping customers waiting in phone queues costs UK businesses an estimated £3.7…
Salesforce: Exceptional Customer Service Starts Right Here
The customer service landscape has changed dramatically in recent years with the increase in customers connecting…
NICE Solution Tackles Customer Grievances Head On
Got a Complaint? New NICE Solution Tackles Customer Grievances Head-on to Create Perfect Experiences – By…
Echo Managed Services joins Institute of Customer Service
Echo Managed Services joins Institute of Customer Service – Part of ongoing drive to deliver best…
“Can we fix it?” When it comes to customer service YES
Which? Survey on best and worst brands for customer service makes clear argument for better self-service…
3 Strategies To Prevent (or Mend) Customer Service Mishaps
3 Strategies To Prevent (or Mend) Customer Service Mishaps – Jonathan Sharp of Britannic Technologies reveals…
Sainsbury’s brings SignVideo to its contact centres
Sainsbury’s brings SignVideo to its contact centres – revolutionising the way deaf British Sign Language (BSL)…
CX Company Launches DigitalCX To Power Personalised Customer Engagement
CX Company Launches DigitalCX To Power Personalised Customer Engagement across Digital Channels Today CX Company announces…
Are Your Customers Calling a Place That Always Knows Their Name?
Are Your Customers Calling a Place That Always Knows Their Name? by Joe Gagnon, SVP &…
Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction
Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction – Exchanging more messages during a live chat…