Future of Customer Service and Cloud-Based Contact Centres – Intelecom takes a look at Forrester’s highlighted…
Category: – Customer Service/Experience
Customer Fatigue – An Easy Antidote to
Customer Fatigue – An Easy Antidote to – Insight by By Dr Nicola Millard, Head of…
Customer Service Vitally Important when renewing Mobile Phone Contracts
Customer Service Vitally Important when renewing Mobile Phone Contracts – Customer service is becoming increasingly important…
CX Gives Intelligent Answers for KLM
Ask a Question’ Gives Intelligent Answers for KLM – Online self-service from CX Company is ‘the…
Customer Complaints and dealing with the rising numbers
Customer Complaints and dealing with the rising numbers – Pauline Ashenden of Contact Centre solutions provider…
Customer Experience – Journey Mapping eBook
Journey Mapping eBook: An Outside-in Approach to Delivering Great Customer Experience Customers engage with your company…
Goldfish, the customer experience and the indeterminate growing conundrum
Goldfish, the customer experience and the indeterminate growing conundrum by Joe Gagnon, SVP & General Manager,…
Rant & Rave Sky’s the limit for latest client
The Sky’s the limit for Rant & Rave’s latest client partner – Sky, Europe’s leading entertainment…
Voice of the Customers – (VOC)
Voice of the Customers “Customer is King” is not an idle mantra. Business can grow only…
Contact Centre Agents – Empower to Deliver Great Customer Experience
Contact Centre Agents – Empower to Deliver Great Customer Experience with an Omnichannel Desktop Most companies…
Customer Service Trends in 2015
Customer Service Trends in 2015 – Infinit Contact has predicted customer service trends in the contact…
The 10 steps to digital customer experience
The 10 steps to digital customer experience success in banking Twenty years ago, the majority of…
Customer Journeys – Understanding & Improving
Customer Journeys – Understanding & Improving – Paul Brassington of Sabio explains why being aware of a…
UK must address customer service not wait for Ombudsman to complain
UK must address customer service not wait for Ombudsman to complain says Jo Causon, CEO at the…
Delayed Arrival for Customer Service in the Travel Industry
Delayed Arrival for Customer Service in the Travel and Hospitality Industry article by Tim Dreyer of…
Is your contact centre keeping customers happy?
Is your contact centre keeping customers happy? Simon Tooley – CRM Specialist, Orange Business Services –…
Customer satisfaction – Contact Centre Industry Responds
Customer satisfaction – As satisfaction with Customer Service across the UK continues to fall, industry experts…