Contact Centre Agents – Empower to Deliver Great Customer Experience with an Omnichannel Desktop Most companies…
Category: – Customer Service/Experience
Customer Service Trends in 2015
Customer Service Trends in 2015 – Infinit Contact has predicted customer service trends in the contact…
The 10 steps to digital customer experience
The 10 steps to digital customer experience success in banking Twenty years ago, the majority of…
Customer Journeys – Understanding & Improving
Customer Journeys – Understanding & Improving – Paul Brassington of Sabio explains why being aware of a…
UK must address customer service not wait for Ombudsman to complain
UK must address customer service not wait for Ombudsman to complain says Jo Causon, CEO at the…
Delayed Arrival for Customer Service in the Travel Industry
Delayed Arrival for Customer Service in the Travel and Hospitality Industry article by Tim Dreyer of…
Is your contact centre keeping customers happy?
Is your contact centre keeping customers happy? Simon Tooley – CRM Specialist, Orange Business Services –…
Customer satisfaction – Contact Centre Industry Responds
Customer satisfaction – As satisfaction with Customer Service across the UK continues to fall, industry experts…
Customer Interactions What Can TV Series Modern Family Teach us?
Customer Interactions What Can TV Series Modern Family Teach us? Jeremy Payne, International VP, Marketing, Enghouse…
UK Customer Satisfaction Index from Institute of Customer Service
UK Businesses failing customers since 2013 buoyed by improvement for Banks, Utilities and Transport according to…
Aspect Software: The multiple personalities in the contact centre
The multiple personalities of customer care: Aspect Software study reveals five wide-ranging company personas in customer…
Contact Centre Transform Into a Customer Experience Powerhouse
How To Transform your Contact Centre Into a Customer Experience Powerhouse – Jonathan Sharp of Britannic…
Salesforce – Exceptional Customer Service Starts Right Here
The Road to Customer Service Success Starts with Service Cloud WATCH DEMO The customer service landscape…
Contact Centre Reputations Need to be Repaired, says Aspect
Contact centre reputations need to be repaired, says Aspect Cold callers continue to damage genuine customer…
Ofcom fines EE £1m over complaints handling failures
Ofcom today fined EE £1,000,000 for failing to comply with Ofcom’s rules on handling customer complaints.…
Interactive Intelligence: ‘Putting Your Retail Customers First’ Event
Interactive Intelligence: ‘Putting Your Retail Customers First’ Event – Join Interactive Intelligence at this unique event…
Plusnet Reduce Opening Hours of Sheffield Contact Centre
Plusnet, the mobile and broadband provider, have announced plans to reduce the opening hours of its…
Customer Service Excellence What’s holding you back?
Customer Service Excellence – what’s really holding you back? – article by Amanda Green, Principal consultant…