City Council puts Knowledge at Heart of Customer Service

Birmingham City Council puts knowledge at the heart of customer service with Eptica Enables faster, more…

Your Customers Are Calling…. But Who’s Answering?

Your Customers Are Calling…. But Who’s Answering? asks Holger Reisinger of Jabra With consumers now firmly…

Setting Out On A Proactive Engagement Journey

Setting Out On A Proactive Engagement Journey – VoiceSage’s John Duffy looks at how the proactive…

Online Retailers in the dark about ‘Vampire’ Shoppers

Latest research by Yonder Digital Group reveals that online retailers are failing to provide customers with…

Customer Journey Mapping – What’s all the fuss about?

Customer journey mapping – what’s all the fuss about? Five mistakes to avoid from Thomas Rødseth…

Customer Journey Mapping: 3 Steps to Boosting Loyalty

Customer journey mapping: three steps to boosting loyalty Parham Saebi, Head of Client Relations, CRM Solutions…

Customer Service in the Next 5 Years – It’s all about Value and Experience

Customer experience to be a key differentiator: Five ways to ensure exceptional customer service from Ben…

Is Customer Service the New Sales and Marketing?

Is customer service the new sales and marketing asks Enda Kenneally, VP of business development, West’s…

Customer Engagement More Important Than Increasing Profit

Customer engagement is more important than increasing profit and business growth, says the C-suite New research…

5 Ways to Reduce Customer Effort In the Contact Centre

5 Ways to reduce customer effort in contact centres and eliminate dumb contacts Colin Hay at…

UK Brands Working To Connect With Customers

Conscious of the growing need to relate with customers in order to stay competitive, UK brands…

New Tech Will Power Memorable Customer Experiences

New tech will power memorable customer experiences Parham Saebi, Head of Client Relations, CRM Solutions at…

EE Offers first Welsh Customer Service in the UK

EE offers first Welsh customer service in the UK, and 4G network boost in Cardiff EE,…

Mixing Live Contact Centre Agents With Automation

A recipe for success: mix live agents with automation for seamless customer experience  – Graham Ede,…

Customer Service: Last Unoptimised Piece of Omnichannel Puzzle

Customer service: the last unoptimised piece in the omnichannel puzzle – Steve Powell is Director of…

Human Interaction Key to Quality Customer Engagement

Customer engagement is one area of business that is constantly linked to increasing automation. With new…

BGL Group invests in Customer Excellence Programme

BGL Group invests in Customer Excellence programme to build multi-channel capability. BGL Group’s strategic focus is…

8×8: Britain’s Secret Customer Service Lack Training

Britain’s secret customer service army: unsupported and undertrained For every ‘formal’ contact centre worker in the…

VoiceSage Publishes Video Series on Customer Service

VoiceSage Publishes Special Video Series on Customer Service Sector Challenges A set of 7 ‘vox pop’…

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