VoiceSage Publishes Special Video Series on Customer Service Sector Challenges A set of 7 ‘vox pop’…
Category: – Customer Service/Experience
UK Retail Customer Experience Failing To Improve
UK Retail Customer Experience failing to improve with nearly 50% of queries left unanswered Eptica study…
Customer Experience More Important than Great Products
British Study Finds Customer Experience is More Important than Great Products Seventy-six percent of UK consumers…
Can You Have Excellent Customer Service With A Disengaged Team?
Can you have excellent customer service with a disengaged team? Do you work because you have…
Is Bad Customer Service Costing Your Business?
Is Bad Customer Service Costing Your Business? Clare Angood of Aspect We all know that bad…
What To Do If Your Customer Service Is Poor
What to do if your customer service is poor – FM Outsource Sometimes businesses focus so…
Enabling Public Sector Customer Choice – Voicesage
Enabling Public Sector Customer Choice – VoiceSage’s Matthew Weil examines the topic of a recent VoiceSage…
Customers Select Service Providers Based on Perks And Benefits
One in five Customers select service providers based solely on Perks and Benefits according to Echo…
Dancing lion Appointed as UK providers for Snapshotz Online
Dancing lion training & consultancy appointed as UK providers for Snapshotz Online, CustomerServices Audit. Milton Keynes…
Very Best Customer Experiences The New Competitive Advantage
Very best customer experiences – the new competitive advantage Jeremy Hamill-Keays of Teleopti takes a look…
What Forward Thinking Customer Service Leaders Should Consider Now
What forward-thinking customer service leaders should consider now – Clare Angood discusses When you’re running a…
British Gas Business Fined For Customer Service Failings
British Gas Business to pay £9.5 million for customer service failings British Gas Business is to…
Customer Service and Predictions for 2017
Convergys looks at predictions for the UK customer services industry in 2017, as well as suggestions…
Do You Have A Mobile Customer Service Strategy?
Do You Have A Mobile Customer Service Strategy? Thomas Rodseth, VP of Product & Marketing at…
The Introduction of Customer Service Robots
The Introduction of Customer Service Robots – When you picture customer service (CS), you probably imagine…
Brits Spend 5.5 Weeks of Their Lives Calling Customer Support
Brits Spend 5.5 Weeks of Their Lives Calling Customer Support Brits spend an average of 17…
Trust Delivers Outstanding Customer Service
seven strategies for building trust in contact centres from Magnus Geverts of Teleopti Every year I…
Automatons NOT Automation Worst about Contact Centres
Automatons NOT Automation are the Worst thing about Contact Centres Inisoft Study finds – Repeating your…
Brits Snub Retailers with Slow Customer Service
Three in Four Brits Snub Retailers with Slow Customer Service Research by Interactive Intelligence shows that…