Banking and Financial Services top UK customer satisfaction league Bright report reveals how UK industries perform…
Category: – Customer Service/Experience
Shop Direct WhatsApp Platform for Customer Service
Shop Direct becomes first UK-based retailer to launch WhatsApp-style conversational user interface platform for customer service…
The Most Annoying Customer Service Phrases
Customers can become easily frustrated when dealing with customer service (CS) agents, especially if they’ve become…
Signs of an Industry Leading Customer Service Centre
Seven signs of an industry leading customer service centre – Mats Rennstam, Managing Director, Bright UK…
Proactive Customer Contact – Contact Contact Contact!
Effective customer contact is all-important for any organisation. As your front door to the outside world,…
How Consumers Use Customer Service Departments
How do UK consumers use customer service departments? In Summer 2016, mplcontact carried out a study…
Prepare Now for Tomorrow’s Budding Customer Service Professionals
Back to School – prepare now to nurture tomorrow’s budding customer service professionals; September has that…
UK Customer Experience Improves First Time in Three Years
Customer experience in the UK has improved for the first time in three years, according to…
Launching your Business Customer Service FMOutsource
Setting up a strong business is more than just offering a great product or service –…
Repetition is Worst Customer Service Bugbear
75% of UK consumers say repetition is worst customer service bugbear according to survey by UBM…
Kura asks What Will Customer Experience in 2020 Look Like?
Delivering a fantastic customer experience is the holy grail of the contact centre in the 21st…
Customer Service Success Secrets From Contact Centres
Customer Service Success Secrets From Air France-KLM, Hallmark, BT, Atom Bank and More We have come…
Customer Journey Achieving Customer Value and Growth
The customer journey revisited – three tips for achieving customer value and growth – Magnus Geverts…
Improving Your Customer Experience in Three Simple Steps
Today’s consumer is well informed, with high expectations and more likely than ever before to share…
Customer Service is the Ultimate Business Weapon
When product and price just aren’t enough, customer service is the ultimate business weapon Nick Peart,…
How To Win the Customer Loyalty War – Webhelp
How To Win the Customer Loyalty War – How Data sharing could be the key to…
UK Business Integrating Digital Customer Services
UK Business Increasingly Integrating Digital Customer Services according to research by Avato UK £706 million spent…
What do Millennials Think About Your Customer Service
Keeping Pace with the Modern Customer -Are your customers as happy as they could be? Perhaps…
Customer Acquisition vs Retention and Google Ad Words
Can you guess what is the most expensive keyword bid, in the UK via Google Adwords? Or,…