EE completes 100% onshoring of Contact Centres for customer service for pay monthly customers 100% of…
Category: – Customer Service/Experience
Battle of the Chat Bots – Early Adopters Will Get Winning Edge
The Battle of the Chat Bots – how early adopters of Bots will get the winning…
Report Shows Clock is Ticking For Banks with Poor Customer Service
Customer service in the retail banking sector has failed to improve over the past year, despite…
Why your Customer Service should be 24/7 explains FMOutsource
Why your Customer Service should be 24/7 The traditional 9-5 opening hours no longer matches the…
16-24 Year Olds are Snubbing Phone for customer service queries
16 to 24-year-olds are snubbing the telephone for customer service queries in the contact centre according…
Revolutionising the Traditional Customer Service Model
Breaking the mould – revolutionising the traditional customer service model – Daniel Bailey, Director of Northern…
Chatbot advises consumers on energy consumption
Oxxio Customers Get Personal Advice from Energy Buddy ‘O’ – Chatbot advises consumers on energy consumption…
Could Bots be the Future of Customer Service asks Webhelp
Could Bots be the Future of Customer Service? Webhelp will explore the future of bots and…
Best and Worst Sectors for Online Customer Service
New research highlights best and worst sectors for online customer service – Utility companies and local…
Nationwide Tops Car Insurance Customer Experience Survey
Nationwide Tops Car Insurance Customer Experience Survey conducted by Webhelp Some of the country’s biggest names…
Why Euro 2016 could expose gaps in your customer services
Why Euro 2016 could expose the gaps in your customer services and how you should be…
Top 10 Customer Experience Trends for 2016
Top 10 Customer Experience Trends for 2016 according to Fonolo It doesn’t matter what kind of…
Energy Suppliers Complaints How does your Contact Centre compare?
Energy Suppliers highlighted for high levels of complaints but how does your contact centre compare? Extra…
Customer Experience Coaches Drive Satisfaction Online
Customer experience coaches drive satisfaction online – Helen Murray, Chief Customer Solutions Officer at Webhelp UK…
Six steps to achieve really poor customer service
Six steps to achieve really poor customer service Daniel Bailey, Director of Northern Europe, Zendesk Customer…
Do We Still Want Humans in Customer Service?
In the quest to reduce costs, many organizations are automating customer service functions. But removing the…
Millennials Most Demanding about Customer Service
Millennials and men are the most demanding when it comes to customer service in the UK…
UK Tops ICS European Customer Satisfaction Index
The UK has the highest customer satisfaction rates in Europe, according to a report released by…
ScottishPower to pay £18m for customer service failings
ScottishPower has agreed to pay £18m concluding an Ofgem investigation into the supplier’s complaint resolution, call…