As the saying goes, “A problem shared is a problem halved.” Why then are many organisations…
Category: – Customer Service/Experience
Motivate Employees in a Customer Experience Transformation
How To Motivate Employees in a Customer Experience Transformation – Cameron Smith, Global Director of Solution Strategy…
Emergence of Artificial Intelligence within Customer Service
The Emergence of Artificial Intelligence within Customer Service – IFS Customer Engagement Artificial intelligence has the…
Poorly Executed Customer Service Is A Business Killer
Digital transformation is good for everyone, as long as businesses don’t forget the customer service basics…
Brits Feel They Cannot Ask Service Providers For Help
More than half (52%) of people feel there is a negative stigma attached to asking for…
Reactive vs Proactive Customer Service. Which is Best?
CX: Digital or live? Technology advancements make it tempting for businesses to ‘go digital’ but when…
Why You Need To Make the Right Call over Quality Assurance
Why you need to make the right call over quality assurance Contact centres have a bad…
The Wow Factor – Does It Really Matter asks Teleopti
In today’s super-connected world, products are easy to find so how do you stand out from…
Customer Interaction – 8 Ways to Re-Energise Customer Service
Customer Interaction – Keep it simple: 8 Ways to re-energise customer service Turning customer interactions into…
dancing lion: Why Apple is the King of Customer Service
Big news in the business world! There’s a four horse race to become the world’s first…
Yonder Digital Reveals UK Retailers Offering Best Customer Service
Latest research by Yonder Digital Group reveals 12 UK retailers that are offering the best customer…
Goodbye Customer-Focus, Hello Customer-Centric!
Do you remember the days when it was cool to be ‘customer-focused’? A company produced well-made…
Customer Experience – Getting the Two-Way Connection Right
Customer Experience – getting the two-way connection right By Fabrice Martin, SVP, Marketing and Product Management…
Amazon on top again for customer satisfaction
Amazon has retained the top spot for the fifth consecutive time in the UK Customer Satisfaction…
The Loyalty Ladder – Give Customer What They Want!
The loyalty ladder – To keep your customers, give them what they want (what they really,…
Businesses Fall Short of Customer Expectations
Out of reach businesses fall short of customer expectations – Chris Robinson, CEO at Yonder Digital…
Does your Contact Centre Attract and Retain Customers?
Does your Contact Centre attract and retain customers? Every contact centre strives to achieve customer service…
Customer Service and the £81.5b Revenue Reward
Improvements in customer service could add £81.5 billion* to the UK’s GDP in the space of…