eg solutions delivers innovative back office optimisation project for Capita Life and Pensions Mapping the customer…
Category: – Case Study
eg work manager brings blended strategy to Fusion contact centres
eg work manager brings blended strategy to BGL Group’s Fusion contact centres The BGL Group, one…
Premium Choice Deploy SJS Solutions Best in Class Visual Communications
Insurance specialist Premium Choice deploy SJS Solutions “best in class” visual communications software – Premium Choice…
Saga Chooses Sabio to Support Business Critical Contact Centres
Saga chooses Sabio to support its business-critical customer contact centres – In addition to ongoing 24x7x365…
SJS Solutions & Remego Deliver Best in Class Contact Centre Visuals
SJS Solutions and Remego Deliver Best in Class Contact Centre Visuals for South East Asia’s Largest…
RSVP – Not your traditional contact centre
RSVP Docklands London – Once you walk into the company’s London Docklands based contact centre it’s…
8X8 Improves Customer Experience for leading UK Heating Supplier
8X8 Improves Customer Experience for leading UK Heating Supplier – Swale Heating switches to cloud communications…
Concierge Contact Centre boosts scalability with Aspect Software
Concierge Contact Centre boosts scalability with Aspect Software Concierge Contact Centre, powered by TGM Consulting, provides…
Case Study – E-Plus: More quality and less cost for outbound campaigns
Case Study – E-Plus: More quality and less cost for outbound campaigns E-Plus Group, a German…
LV= Selects Sabio to support Avaya customer contact infrastructure
LV= Insurance specialist selects Sabio to support its Avaya customer contact infrastructure – Customer contact technology…
TeleTech boosts customer service with innovative technology platform
TeleTech boosts customer service with innovative technology platform – case study reveals how exceptional customer service…
Broadacres Housing Uses Enghouse Contact Centre Platform
Broadacres Housing Association Uses Enghouse Contact Centre Platform to Revolutionise Customer Interaction Approach In order to…
EasyRoommate and Vivastreet strengthen customer experience
EasyRoommate and Vivastreet strengthen global customer experience through 8×8. The world’s leading flat sharing website, EasyRoommate…
Contact Centre Case Study: Edwardian Group London
Contact Centre Case Study: Edwardian Group London – For more than forty years, Edwardian Group London…
Enghouse Interactive Technology Helps George Banco
George Banco has implemented Enghouse Interactive Communications Centre (EICC), a flagship customer interaction solution, from contact…
Intellicom contact centre technology in Eircode
Intellicom’s contact centre technology plays key role in Eircode project success Intellicom have announced that its…
Infinity Drives Efficiency & New Business for Webhelp
Infinity drives insight, efficiency and new business gains for Webhelp UK Recognised as one of the…
CX Gives Intelligent Answers for KLM
Ask a Question’ Gives Intelligent Answers for KLM – Online self-service from CX Company is ‘the…
Freedom Finance Enhances Customer Experience with Noble Systems Blended Solution
Freedom Finance Enhances Customer Experience with Noble Systems Blended Solution – Noble Systems have announced that…