Puzzel Unveils “The State of Contact Centres 2024” Survey – Comprehensive European survey outlines significant opportunity…
Category: – Company Info
ChatGPT: How it can Shape the Future of Contact Centres
One Year of ChatGPT: How Sabio’s AI-powered Propositions Can Shape the Future of Contact Centres We…
MSI Handles More Enquiries with Cloud-Based Contact Centre Solution
MSI Reproductive Choices handles 23% more enquiries with cloud-based contact centre solution from IPI -IPI implements…
Jabra Announces Cutting-Edge Updates to Elite 8 Active & Elite 10
Jabra Announces Cutting-Edge Updates to Elite 8 Active and Elite 10 at CES 2024 New noise…
Calabrio Acquires AI and Bot Analytics Company Wysdom
Calabrio Acquires AI and Bot Analytics Company Wysdom to Revolutionise the Customer Experience Calabrio, today announced their acquisition of Wysdom,…
Lovehoney: Creating a Global, Omnichannel Customer Care Contact Centre
Lovehoney established in Bath in 2002, Lovehoney is a market-leading pleasure products brand. Its focus on…
State of the Contact Centre: The Agent of the Future
State of the Contact Centre: The Agent of the Future – Get Insights into the Influence…
CCMA celebrates 30 years with Pearls of Wisdom campaign
It’s 30 years this month that the CCMA was founded. The Call Centre Management Association, known…
VNG GT Connect Selects Vodafone storm to Improve Citizen Communications
VNG GT Connect Selects Vodafone storm to Improve Citizen Communications for 44 Municipalities Across The Netherlands…
From Risky to Business-Ready: 2024 AI Trends & Predictions
Quite possibly one of the biggest topics in technology over the last year – Artificial Intelligence…
Standards Framework Self-assessment Now Available From CCMA
You can now access the Contact Centre Standards Framework self-assessment from CCMA. Why Self-assess? The Standards…
Contact Centres Spend £2.4bn Authenticating Customers
UK contact centres spend £2.4bn per year authenticating customers – The average length of time taken…
How Generative AI Is Empowering Not Replacing Agents
Navigating the Future: How Generative AI Is Empowering Not Replacing contact centre Agents Robert Mansfield, CTO…
The Importance of Treating Your Customers Right
Contact centres can range from thousands of agent seats to just a few seats. When we…
The Importance of Tone in Artificial Intelligence: A missed opportunity
The importance of tone in artificial intelligence: A missed opportunity Anders Hvelplund, SVP, Jabra It’s no…
What’s a BPO Contact Centre and How Does it Work?
As per PwC, 73% of customers prioritize their experience when making purchasing decisions, ranking it just…
Ethical Insurance Company Partners with IPI as it Launches Contact Centre
New ethical insurance company, the Green Insurer, partners with IPI as it launches contact centre services…
The UK National Contact Centre Awards 2024 are OPEN!
The largest awards programme that recognises contact centre talent in the UK is now OPEN and…
Case Study: ENGIE Completes Digital Transformation
ENGIE Completes its Digital Transformation towards the cloud – ENGIE now benefits from a seamless CX…