Why AHTs Still Matter in Contact Centres – 5 Ways to Improve Them Average handle time…
Category: – Company Info
Encoded Approved as Visa Direct Preferred Partner
Encoded, a leading provider of payment orchestration and gateway solutions, today announced its new partnership with…
The UK Contact Centre Decision-Makers’ Guide – Be part of it
With insights built on hard data, the 21st annual edition of “The UK Contact Centre Decision-Makers’…
Optimising & Automating with Call Intent: Key to an Optimal CX
Optimising and automating with call intent: the key to an optimal customer experience To deliver a…
74% of Contact Centre Workers are Happy in their Jobs – But…….
74% of frontline contact centre workers are happy in their jobs – but….. one third of…
Innovation and Business Transformation awards for FourNet
Digital transformation and customer experience experts, FourNet, have been recognised for their innovation and business transformation…
Contact Centre Leaders Point the Way To Hybrid Working Future
According to a new online poll from the Call Centre Management Association (CCMA), supported by Sensée,…
Secure Payment Solution Providers: Key to Contact Centre Security
Secure Payment Solution Providers: Key to Contact Centre Security Businesses and consumers are demanding swift and…
Contact Centre White Paper – CX Realities 2023
CX Realities 2023 – Download the Contact Centre White Paper from The Sabio Group The recent…
Providing Reliable Experiences in Challenging Times
Providing Reliable Experiences in Challenging Times – Martin Taylor, Co-Founder and Deputy CEO, Content Guru discusses…
House of Lords: How AI will Revolutionise Retail Customer Experience
House of Lords: How AI will Revolutionise Retail Customer Experience – Sabio Group’s CINO, Stuart Dorman,…
Content Guru storm Named as a Chrome Enterprise Recommended Solution
Content Guru’s storm Named as a Chrome Enterprise Recommended Solution Content Guru, one of the world’s…
Nasstar Announce Strategic Partnership with Omningage
Nasstar have announced a strategic partnership with Omningage, the leading provider of cloud-based contact centre customer…
The 2023-24 UK Customer Experience Decision-Makers’ Guide
“The 2023-24 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 209 UK organisations and 1,000+…
Content Guru & Soitron UK Announce New Reseller Partnership
Content Guru, one of the world’s leading providers of cloud contact centre and customer experience (CX)…
National Customer Service Week: Celebrating the Importance of Customer Service
Next Week is National Customer Service Week. You may be surprised to know that as an…
Payment Orchestration – Why it’s Time to Call the Tune according to Encoded
Frictionless online payments reduce the risk of abandoned shopping baskets and increase customer loyalty. Rob Crutchington…
CCMA Launches Contact Centre Standards Framework
The CCMA (Call Centre Management Association) is proud to announce the launch of its Contact Centre…