A new design process has made the Jabra BIZTM2300 one of the very first industrial design…
Category: – Products
Aspect advances omni-channel customer communications in the cloud
Proactive Engagement Suite • Offering responds to shift in demand for proactive, predictive customer care wherever,…
Altitude Software White Paper on Best Practices Using Real Time Analytics
Altitude Software has released a new white paper aimed at helping businesses to achieve customer engagement…
Aspect Software introduces Aspect Mentor for real-time speech analytics
– Helps companies improve sales effectiveness, mitigate customer churn and improve mandate compliance – Improves agent…
VoiceSage Crowned ‘Contact Centre Product of the Year’ for 2nd Year Running
VoiceSage has repeated last year’s success at the 2014 Network Computing Awards, winning the coveted title…
Interactive Intelligence Unveils Global Alliance Programme
Intractive Intelligence Technology partnering program designed to expand company’s ecosystem of solutions and relationships to increase…
Aspect Software Workforce Optimisation 8.0
Aspect Software sets a new standard for the agent experience with Aspect Workforce Optimisation 8.0 Icons,…
Avaya Solutions Help Companies Master the Omni-Channel Customer Experience
Latest solution unifies and simplifies multichannel self-service and proactive engagement with a single, software platform Transforms…
Jabra adds Bluetooth® to the Jabra PRO 900 Series
Missed calls mean missed opportunities. With the newly added Jabra PRO 900 headsets featuring Bluetooth connectivity,…
Firstsource Announces launch of Smartomation
New user-friendly process automation that helps maximise productivity and effectiveness Firstsource Solutions Limited have announced the…
Evolution Demands New Communication Solutions – Jabra Biz 2300
The contact centre of tomorrow will play an even greater strategic role in shaping brand perception…
Aspect and Call Design announce UK channel partner agreement
Aspect Software (Aspect), has announced a UK channel partnership agreement with Australian firm Call Design, Aspect’s…
Sinclair Voicenet introduces Analytics-Enabled Quality Management Solution
Sinclair Voicenet has launched QM Plus a new contact centre application from NICE Systems. This analytics-enabled…
Interactive Intelligence Software Achieves Certified Integration with SAP CRM
Interactive Intelligence Group Inc., has achieved certified integration of its all-in-one Customer Interaction Centre (CIC) software…
Vocalcom Introduces its Next-generation of Contact Centre Software Solutions to
Meet the Real-time Demands of a Rapidly Evolving Customer Service Environment The new solutions – which…
Verint Systems Impact 360 Workforce Optimisation Solution
Verint Systems Inc. have announced the availability of its Impact 360® Mobile™ solution, which introduces additional…
Altitude Software Provides Cost-Effective IP Communications
Altitude Software have announced the worldwide availability of Altitude vBox 5, an enterprise-grade SIP server optimized…
Netcall achieves accreditation for its advanced cloud-based payments solution
Netcall have announced that they have achieved accreditation as a PCI DSS Level 1 accredited Service…
Eptica launches advanced customer service software, powered by linguistic technology
Eptica have launched Enterprise Suite 9.0, which transforms customer service by applying linguistics and natural language…