Question: Is Your Contact Centre Over Stretched?

Is Your Contact Centre Over Stretched? Outstanding outsourced solutions for inbound customer contacts. With over 35…

CC33 Contact Centre Celebrates Mental Health First Aid Team

CC33 celebrates mental health first aid team and wellbeing hub on World Mental Health Day Sheffield…

Largest Privately-Owned Contact Centre Secures Lending

UK’s largest privately-owned contact centre, The Contact Company, secures lending facility from IGF Independent Growth Finance (IGF)…

Lemon Contact Centre Partnership will Keep Off Site Staff Safe

Lemon Contact Centre is partnering with a leading personal safety app to help keep its clients’…

FM Outsource Join Manchester Good Employment Charter

The Greater Manchester Good Employment Charter welcomes FM Outsource Bury-based contact centre FM Outsource, an outsourced…

British Gas Grows Partnership with ResQ Creating 200 Jobs

British Gas Grows Partnership with ResQ Creating 200 New Jobs in Hull ResQ, the leading outsourced…

Lemon Contact Centre – Adding Zest to European Tech Firms

Lemon Contact Centre – Exporting services to European Tech Firms adds zest to Lemon’s client roster.…

ResQ Recognised as ‘Outstanding Company to Work For’

ResQ, the leading outsourced contact centre specialist, has announced that it has been recognised by its…

So Why is Inbound Customer Service So Important?

So why is Inbound Customer Service So Important to contact centres? FM Outsource highlights the many…

How to Make the Move to 24-Hour Customer Care

How to make the move to 24-hour customer care in the contact centre Jonny Campbell, Head…

Journeycall Contact Centre Secures TfL Contracts

Journeycall, an Arbroath based outsource contact centre, has won three outsource contract extensions with Transport for…

FM Outsource Celebrates 10 years and Growth Success

FM Outsource, a Bury-based contact centre provider of innovative outsourced customer service solutions for some of…

Capita Agree 5 Year Contact Centre Agreement with ScottishPower

Capita plc  have announced it has secured a five-year agreement to deliver front-line customer support services…

CC33 Announce New Values to Boost Employee Wellbeing

Sheffield contact centre CC33 has unveiled its updated company values and people promises to mark Mental…

go-centric Launches New Values with New Innovation Hub

go-centric launches new values as it throws open the doors of new innovation hub National contact…

Ventrica appoints Iain Banks as new Chief Executive Officer

Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment…

CCMA Good Practice Guide to Contact Centre Outsourcing

CCMA Good Practice Guide: A Good Practice Guide to Contact Centre Outsourcing   With customer service…

Arvato Secure Contact Centre Contract Extension

Arvato Secure Contact Centre Contract Extension with Premium Automotive Group Arvato CRM Solutions has secured a…

Sigma Connected & Vanquis Mark 10-year Milestone

Sigma Connected and Vanquis mark 10-year milestone with new customer service contact centre contract  A business…

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