What Will The Customer Service Partner Of The Future Look Like?

What is the future for customer service outsourcing? Sensée has certainly shaken things up in the…

iCXperience, UK Contact Centre Group Aim for £100m Turnover

The acquisition of Woven Group, accelerates iCXperience, the UK’s largest Privately Owned Contact Centre Group towards…

Moneypenny CEO Receives the Royal Treatment

Joanna Swash, Group CEO of Moneypenny was appointed an OBE in the King’s Honour’s List for…

Sainsbury’s Give Update on Widnes Contact Centre

Sainsbury’s have announced plans for its Careline operated through its contact centre in Widnes, Manchester. The…

Sensée Creates Powerhouse in Outourcing with Purchase of The Contact Company

Sensée creates a powerhouse in UK-based CX Outsourcing with purchase of the business of The Contact…

Foundever™ & John Lewis Extend Contact Centre Partnership

Foundever™ and John Lewis Partnership continue their 17-year outsource contact centre partnership with a five-year contract…

CapeBPO Announces Strategic Partnership with Customer Experience Foundation

CapeBPO announces strategic partnership with the Customer Experience Foundation (CXFO) as it strengthens South Africa’s position…

ESP Group Strengthens Leadership Team with All Female Board

Breaking Barriers: ESP Group Strengthens Leadership Team with All Female Board Appointments ESP Group, a leading…

Sensée Launches Surge Emergency Response Service

Sensée launches Surge emergency response service – Work-from-home CX specialist Sensée has launched an emergency response…

ESP Group Secures 4-Year Transport for London (TfL) Contract

ESP Group Secures 4-Year Transport for London (TfL) Contract to Support Contact Payment Cards Scheme via…

Capita Signs CX Contract with Ireland’s National Transport Authority

Capita signs new customer experience contract with Ireland’s National Transport Authority Capita plc has signed a…

ESP Group Awarded 18-Month Contract with Transport for Wales

ESP Group Awarded 18-Month Contract with Transport for Wales – Journeycall, part of the ESP Group,…

Interact Becomes First Employee-Owned Contact Centre Outsourcer

Interact, a multi-award-winning UK contact centre outsourcer, is delighted to announce that it has become an…

What’s a BPO Contact Centre and How Does it Work?

As per PwC, 73% of customers prioritize their experience when making purchasing decisions, ranking it just…

Echo Managed Services Secure Contract with Northern Ireland Water

Echo Managed Services to deliver specialist customer service and new software to Northern Ireland Water following…

CC33 Fundraiser in Aid of Cash for Kids

There is just a week to go to Contact Centre Outsource Company CC33’s 2nd annual Charity…

Ascensos & John Lewis Partner to Elevate Customer Contact Services

John Lewis & Partners has entered a five-year contract with Scottish headquartered Ascensos, which will provide…

How the UK Contact Centre Industry is Calling on South Africa

As more and more UK brands are turning to South Africa for offshore CX support, Keith…

Theresa Lawson New Owner of Contact Centre ESP Group

ESP Group, a renowned global contact centre, technology and production partner is pleased to announce the…

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