How the cloud has come of age with social media
Klaas van der Leest, UK Managing Director, Intelecom argues the case for cloud-based contact centres Flexibility, scalability and cost efficiency…
Cloud
Intelecom Announces Extension of its Contact Centre in the Cloud Solution
Customers to Benefit from Integrated Contact Centre Solution Based on Intelecom Connect and Verint Impact 360 Software Intelecom Group AS…
Frost & Sullivan Applauds Interactive Intelligence
Frost & Sullivan Applauds Interactive Intelligence’s R&D and Marketing-Driven Rapid Growth in the Cloud-Based Contact Center Solutions Market The company…
Interactive Intelligence Receives Miercom Performance Verified Certification
In hands-on lab test, Interactive Intelligence contact centre and unified communications software demonstrates ability to support largest organisations in the…
Customer Interaction Center Achieves Oracle Validated Integration
Customer Interaction Center Achieves Oracle Validated Integration – Integration designed to help enterprises and contact centres improve customer service and…
Interactive Intelligence to Launch Content Management Solution
New content management software designed to help contact centres and enterprises reduce costs, increase employee productivity, and improve customer service…
Hosted & Cloud – Are they synonyms?
The future is in the cloud, or is it hosted? Are they different concepts or can these terms be used…
Cloud Contact Centres Become a Reality for 2013
The ‘2013 Cloud Contact Centre Survey’ reveals an increasing number of UK contact centres have started a cloud implementation process…
Interactive Intelligence Secure IKEA contract
Home furnishing company, IKEA has updated its contact centre operations to Interactive Intelligence’s Customer Interaction Center™ (CIC) 4.0, including Interaction…
Interactive Intelligence Launches New Cloud Solution for Small Contact Centres
CaaS Small Centre? designed to give small contact centres a simple, cost-effective way to access the same sophisticated communications applications…