Cloud Contact Centre Solutions Survey
Providers of cloud contact centre technology are keen to promote their advantages. Our new survey looks at the key questions…
– Cloud
Noble Systems Sees Rapid Growth
Noble Systems, a global leader in unified contact centre technology solutions, a global leader in unified contact centre technology solutions,…
3 Reasons to Embrace the Hybrid Cloud Contact Centre
Leveraging the cloud for application and data services has become almost commonplace for most companies and consumers these days. Most…
Azzurri Launches Managed Cloud Connectivity
•Azzurri Launches Managed Cloud Connectivity for the Contact Centre Enterprise – ICON Connect brings together best-of-breed connectivity under one solution…
Managed Care Provider Transitions inContact Cloud
inContact have announced that a new healthcare customer is moving contact centre operations to the cloud from an older premise-based…
BidPal Wins Interactive Intelligence Makeover Contest
Contact Centre Style Provider of charitable fundraising technology for nonprofits to receive a no-charge makeover of its contact centre technologies,…
Contact Centre as a Service (CCaaS)
Klaas van der Leest, Managing Director, Intelecom UK Ltd, explains how CCaaS can support the ups and downs of a…
Interactive Intelligence Leaders Quadrant of Magic Quadrant
Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how…
Vocalcom Positioned in Gartner’s Magic Quadrant for Contact Centre Infrastructure
Vocalcom Cloud Edition offering demonstrates Vocalcom’s visionary and early-to-market approach for the next generation of cloud architecture. Vocalcom have announced…
Interactive Intelligence Launch New Cloud Services
Interactive Intelligence PureCloud offers suite of enterprise application services built on new distributed cloud architecture Interactive Intelligence Group Inc. is…
Interactive Intelligence Reports Cloud Seat Growth of 67 Percent
Interactive Intelligence Group Inc. has reported a 67 percent compound annual growth rate (2010-2013) of its Communications as a Service…
SYNETY launch enhanced technology updates on CloudCall® for Salesforce
Initially launched in 2013, the integration of SYNETY’s CloudCall with the world-leading CRM platform, Salesforce, has been a great success,…
Liveops DeinDeal AG Embeds LiveOps at Heart of Customer Service
LiveOps phone panel added to Salesforce.com for attentive and pro-active customer experience LiveOps have announced that DeinDeal AG, the leading…
LiveOps Encourages Contact Centres to Hang Up Their Phones
LiveOps Encourages Contact Centres to Hang Up Their Phones – CEO Marty Beard’s Vision of Contact Centre Transformation is Part…
Zendesk Partner with Genesys to Enhance Cloud Contact Centre
Contact centre software provider Genesys has formed an alliance with Zendesk to integrate its cloud contact centre solution with the…
Interactive Intelligence Reports First-Quarter 2014 Financial Results
Interactive Intelligence Group Inc. a global provider of software and services designed to improve the customer experience, has announced financial…
Why the Cloud changes the game for small contact centres
Why the Cloud changes the game for small contact centres – Jason Roos, Chief Executive Officer, Cirrus. I have lost…
Interactive Intelligence to Acquire OrgSpan
Interactive Intelligence Group Inc. has entered into a letter of intent to acquire OrgSpan Inc., a privately held company that…
What’s Special About The Cloud For Contact Centres?
Considering the cloud for your contact centre technology is far more than selecting whether you want to make a capital…