Interactive Intelligence PureCloud & CaaS Achieve Compliance

Interactive Intelligence PureCloud ® and Communications as a Service ( CaaS ) attain international compliance requirements…

Why Contact Centres are naturally suited to Bimodal IT

Why contact centres are naturally suited to bimodal IT – Thomas Rødseth, VP of Product and…

NICE Acquires inContact, Revolutionising the Customer Service Market

NICE Acquires inContact, Revolutionising the Customer Service Market; As one company, the two leaders form the…

Content Guru Banks Stadsbank Oost Nederland

Leading Dutch municipal bank, Stadsbank Oost Nederland, a leading Dutch municipal bank, has chosen Content Guru’s…

The Future’s Bright – The Future’s Cloud according to CIF

Cloud fundamental to Digital Transformation strategies – 72 per cent of organisations are expected to roll…

What’s the Next big thing in Cloud Contact Centres?

What’s Next with Cloud Contact Centres? asks Enghouse Interactive Like many other sectors, the contact centre…

Intelecom adds softphone capability to cloud-based solution

Intelecom adds softphone capability to the latest release of its cloud-based contact centre solution to build…

Aspect Software announces new Zipwire enhancements

Aspect Software announces new Zipwire enhancements including omni-channel reporting, integration with ZenDesk, Oracle RightNow – Zipwire…

Sweden creates countrywide contact centre using cloud

Sweden creates a countrywide contact centre using cloud based technology from Intelecom Sweden is the first…

Ultracomms Achieves PCI DSS Certification for Cloud Platform

Ultracomms Achieves Payment Card Industry Data Security Standard (PCI DSS) Level 1 Certification for its Cloud…

PureCloud Engage Wins 2015 Product of the Year Award

Interactive Intelligence Has Won Cloud Computing Magazine’s 2015 Product of the Year Award – Interactive Intelligence…

Interactive Intelligence Reports Latest PureCloud Milestones

Interactive Intelligence Reports Latest PureCloud Milestones – PureCloud gains traction with innovative new features and fast-growing…

The Tangible and Intangible Benefits of Cloud Solutions

The tangible and intangible benefits of cloud solutions according to David Paulding, Regional Sales Director UK, Middle…

Capita & Avaya Provide Cloud Based Contact Centre Services

Capita partners with Avaya to provide cloud-based contact centre services Capita Collaboration Technologies, part of Capita…

Interactive Intelligence Achieves Advanced Technology Partner Status

Interactive Intelligence Achieves Advanced Technology Partner Status in AWS Partner Network Amazon Web Services (AWS) has…

Content Guru – Storm Contact:Outbound Application

Content Guru – storm® Contact:Outbound storm® CONTACT:OUTBOUND™ is Content Guru ’s multi-channel outbound customer engagement application,…

Cloud Based Contact Centre Market Set To Grow By Half

Cloud based contact centre market set to grow by half, suggests new research from Cloud Industry…

Open Doors controls relationship management costs

Open Doors controls relationship management costs with the cloud – Christian philanthropy organisation goes live with…

Why cloud will be the Key for contact centres in 2016

Why the cloud will be the key for contact centres in 2016. Sarah Quennell, Director of…

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