The Company Northumbrian Water Limited (NWL) operates in the North East of England, where it trades…
Category: – Case Study
Rostrvm Solutions Is your contact centre ready for Christmas?
Case Study; rostrvm Solutions A leading global beauty, fashion and home retailer has chosen Rostrvm when…
AA to deploy and support its Avaya customer contact infrastructure
Sabio have announced that it is to carry out a major refresh of the AA’s core…
The Body Shop® engages Transversal to boost their customer experience
Web self-service solution offers easier access to information across multiple customer channels Transversal has been appointed…
Interactive Intelligence driving customer service
One of the UK’s leading alternative finance providers, the Car Finance Company, has selected Interactive Intelligence’s…
Betfred places a safe bet on Business Systems
Betfred is the world’s largest owner-operator bookmaker. A significant proportion of bets are still placed over…
Legal & General invests in QMax WFM
The Challenge Legal & General Group PLC is one of the UK’s leading providers of risk,…
Beagle Street goes live with web chat solution
Beagle Street, the BGL Group’s online life insurance provider, has gone live with a web chat…
Azzurri helps Tour De France
Azzurri Communications successfully supported North Yorkshire County Council to ensure seamless communications and connectivity during the…
Hexagon Housing unlock potential of call recording
With over 120 staff operating in South East London, Hexagon Housing have been providing quality social…
Managed Care Provider Transitions inContact Cloud
inContact have announced that a new healthcare customer is moving contact centre operations to the cloud…
HomeServe Customers are being encouraged to Rant & Rave
Customers contacting HomeServe, one of the UK’s leading Home Assistance providers, are being encouraged to ‘Rant…
Aeriandi increases security for Shop Direct card payment
Aeriandi increases security for Shop Directs card payment customers using its revolutionary payment software delivered via…
Hillarys made-to-measure quality approach extends to customer service
Established in 1971 Hillarys is the UK’s number one supplier of made-to-measure blinds, shutters and curtains.…
Liveops DeinDeal AG Embeds LiveOps at Heart of Customer Service
LiveOps phone panel added to Salesforce.com for attentive and pro-active customer experience LiveOps have announced that…
Papa John Invite their Customer to Rant and Rave
Papa John, one of the world’s largest pizza chains, is inviting all of its customers to…
East Dunbartonshire Council installs Smartvoice Viewpoint
East Dunbartonshire Council is making a positive move to encourage people to say what they think…
International Greetings: delivering multi-channel contact for Tesco Cards
International Greetings plc is the one of the world’s leading designers, manufacturers, importers and distributors of…
Proactive notifications improves operational efficiency at Anglian Water
Anglian Water is the largest water and water recycling company in England and Wales by geographic…