Join Britannic Technologies on Thursday, 15th September at Mitel’s Head Office in London for the latest update on integrated communications solutions from Mitel and Britannic.
Many organisations already provide multi-channel communications, but all too often communication channels are managed in silos, creating islands of technology that stand in the way of a highly efficient customer service process. This seminar will explore different ways in which you can move from disjointed multichannel communications to a synchronised operating model, in other words “omni-channel communications”.
From frontline productivity boosters to back office integration, we will give you a rounded picture of how to achieve higher performance and operational efficiencies across your customer contact hub.
As a special highlight we will discuss how you can harness WebRTC technology in your organisation. It enables web chat, co-browsing sessions and plugin-free video calls and if linked into Mitel’s MiContact Center these tools blend to deliver seamless escalation between applications and increase first call resolution.
Why attend?
This interactive seminar offers a useful mix of technology insight, strategic advice and networking, designed to give you a clearer view of your untapped customer service potential, omni-channel contact centre performance gaps and ideas how to overcome these.
Session Highlights
Latest cloud-based multimedia contact centre solutions
The power of Web Real-Time Communications (WebRTC)
Systems and application integration
Digital transformation through cloud-based communications
Mitel technology and product updates, including MiContact Center Business Release 8.0
Event Programme
9:30 – Registration
10:00 – Introduction
Jonathan Sharp, Sales & Marketing Director, Britannic Technologies
10:10
Mitel Road Map Briefing
Mike Marshall, Enterprise Account Manager, Mitel
10:40
Enhancing the Contact Centre with Middleware and Applications
Jonathan Sharp, Sales & Marketing Director, Britannic Technologies
11:15
Coffee and Networking
11:30
WebRTC – The Future of Customer Contact
Felix Winstone, Business Director, Talkative
12:00
Multimedia Contact Centre Update
Shameem Smillie, Contact Centre Specialist, Mitel
12:30
Product Demos
Mike Marshall, Enterprise Account Manager, Mitel
13:00
Lunch, Networking & Individual Consultations
What you’ll learn
Additional Information
Location
LocationMitel City Offices, 10th Floor, 155 Bishopsgate, London
Event Overview
Omni-Channel Contact Centre Seminar – Thursday, 15th September
To register for this event Click Here
