Sabio Group Wins Contact Centre Contract with Swedish Energy Firm, Vattenfall, for Cloud Contact Centre Transformation…
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Modern Phone Manners – is it Goodbye to Hello?
Modern phone manners – is it goodbye to hello in the contact centre? – Moneypenny provides…
IVR vs. Contact Centre Agents: Guide to Customer Authentication
IVR vs. Contact Centre Agents: The Complete Guide to Customer Authentication from Pindrop. Contact centress are…
Reports: Customer Engagement & Personalisation / Cloud-based Solutions
Two new research reports from ContactBabel show how businesses can engage their customer base through personalised…
Professor Moira Clark Named Chair of Judges for ECCCSA 2024
Professor Moira Clark named Chair of the Judges for European Contact Centre & Customer Service Awards…
eBook: The Ultimate Guide to Reducing Employee Burnout
Burnout is no longer solely an executive syndrome. It affects everyone and statistics show it’s getting…
Pluxee Serves Up Transformative Customer Experience with Cloud Migration
Pluxee Serves Up Transformative Customer Experience (CX) with Cloud Migration Powered by Sabio and Genesys for…
Get the Guide to Seamless Omni-Channel Customer Experiences
Get the Guide to Seamless Omni-Channel Customer Experiences: Download Cirrus’ exclusive tip sheet to learn how…
Voice of the Contact Centre Consumer 2024
Voice of the Contact Centre Consumer 2024: Technology is driving consumer opinion A CCMA research initiative…
Zoom Continues Long-Term Commitment to the UK Market
Zoom continues long-term commitment to the UK market – Immersive Zoom Experience Centre opens in the…
Contact centre roles are adapting to market needs
Contact centre roles are adapting to market needs so says Hervé Leroux, Chief Marketing Officer at…
Five9 Announces AI Integration with Salesforce
Five9 Announces AI Integration with Salesforce for a Unified View of the Customer Full integration of…
Motorway & Business Systems Scoop Partnership Award at Forum 2024
Business Systems Ltd and Motorway, the UK’s fastest growing used-car marketplace, have been announced as the…
Transforming the Citizen Experience via the Contact Centre
Citizens are the customers of public sector organisations. As consumers, they expect to have access to…
Calabrio Continues Public Sector Momentum with StateRAMP & TX-RAMP Certifications
Calabrio, the workforce performance company, announced at Customer Contact Week (CCW) its StateRAMP and TX-RAMP certifications…
Evri announces £1m investment into AI Strategy to Transform CX
Evri announces £1 million investment into AI strategy to further transform the customer experience through its…
Navigate the Election Year in CX
Navigate the Election Year in CX The election year of 2024 presents a unique set of…
Cnect Wales Awards – Now Open for Entries
Recognition Starts Here! The 2024 Cnect Wales Awards are now open for entry, showcasing the very…
Cnect Wales Launches Contact Centre Training Programme
Cnect Wales launches Contact Centre training programme, opening career pathways into the customer service industry. Tackling…