Generative AI: A False Dawn in Customer Service in the contact centre, Or The New Hope…
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Say Goodbye to Contact Centre Agent Notes
Are your contact centre agents writing manual summaries after every interaction? The notes which contact centre…
GMP Contact Centre Answer 999 calls in 1 Second
GMP Force Contact Centre answer emergency 999 calls in less than ONE second Week commencing 23rd…
Company Profile: Calabrio
Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and…
Cloud Delivering a Contact Centre Omnichannel CX
The importance of the cloud in delivering a contact centre omnichannel CX Craig Farley, Head of…
Babble Named Winner of Five9 Partner Excellence Award
Babble has been named the winner of the Partner Excellence Award by Five9, a leading provider…
DWP Stoke Contact Centre Closes with 120 Jobs Lost
DWP Closes its Hanley contact centre with the loss of 120 related contact centre jobs. The…
Your Customers Can’t Hear You. That’s Probably Not Good
Your customers can’t hear you. That’s probably not good for your contact centre nor our customers…
Chatbots Still Falling Short of Consumer Expectations
New survey finds contact centre chatbots are still falling short of consumer expectations Global survey reveals…
Look After Your People & Customer Satisfaction Will Improve
Look After Your People And Customer Satisfaction Will Improve Dramatically David Earlam, Chief Operating Officer at…
Cost of Living Crisis Spur Rise in Customer Queries
Cost of Living Crisis to Spur Rise in Customer Queries to the contact centre – Companies…
FM Outsource New Hire to Enhance Employee Experience
FM Outsource welcomes new hire to enhance the employee experience – Bury-based outsourced contact centre FM…
Customer Service is more than just a job, it’s a career
Customer service is more than just a job, it’s a career – The new culture requirements…
Jabra launches PanaCast 50 Video Bar System
Jabra launches PanaCast 50 Video Bar System to facilitate next-level hybrid meeting experiences » The Jabra…
Stephen Lomas Appointed Chair Contact Centre Network
Allstate NI’s Stephen Lomas appointed chair of Contact Centre Network Northern Ireland Stephen, who leads Allstate…
Eradicating The Redial with First Contact Resolution
Eradicating the redial with first contact resolution in the contact centre Simon Adnett, VP of Sales…
53% of Contact Centre Agents Report Symptoms of Stress
Employers are stepping up as 53% of contact centre agents report symptoms of stress according to…
How to create the total customer package? Total experience
How to create the total customer package in the contact centre? Total experience Agam Kohli Director,…
Has your Contact Centre Embraced Hybrid Working?
Has your Contact Centre Embraced Hybrid Working? The majority of UK businesses still ill-equipped for a…