ChatLingual and HGS Announce New Partnership to Pioneer Multilingual CX Multilingual messaging provider ChatLingual is thrilled…
News
NICE Launches FluenCX, a New Approach to Deliver Digital-First CX
NICE Launches FluenCX, a Revolutionary Approach to Deliver Digital-First Customer Experience in the contact centre FluenCX…
Content Guru Wins Tech Co. of the Year Award
Content Guru Wins Thames Valley Tech Company of the Year 2022 Award Content Guru, leading cloud…
Football Legend John Barnes coming to CC33’s Cash for Kids Fundraiser
Football legend John Barnes coming to Sheffield for CC33’s Contact Centre Cash for Kids fundraiser Football…
Ocado Retail selects Centrical to Enhance Contact Centre
Centrical, an industry leader in workforce engagement management solutions, is pleased to announce that Ocado, the…
Somerset County Council Customer Services Award
Somerset County Council Customer Services team named best in the South West Somerset County Council’s Contact…
IRIS Audio Appoints Neil Titcomb as SVP Global Sales
IRIS Audio Technologies appoints Neil Titcomb as SVP Global Sales as part of global strategy to…
How Well Do You Understand Customer Intent?
How well do you understand customer intent? How well do you actually know your customers when…
Customer Touch Point Launches Service to Help Businesses Improve Accessibility
Customer Touch Point launches a new service to help businesses improve accessibility across customer contact within…
NICE Announce Intent-Driven CX Capability with Enlighten AI
NICE Announces the Market’s First Consumer Intent-Driven CX Capability with Enlighten Journey Orchestration Leveraging the power…
Business Leaders Prefer Phone Over Other Communication Tools
New Enterprise Communications Report Finds 90% of Business Leaders Prefer Phone Over Other Communication Tools 95%…
Echo Shortlisted at Northern Ireland Contact Centre Awards
Echo shortlisted for three awards at Northern Ireland Contact Centre Awards Echo Managed Services, the specialist…
Calabrio Appoints New Leader of Customer Service & Support Team
Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally…
Jabra Launches Wireless Headset To keep Frontline Workers Connected
Jabra launches a new wireless headset, Jabra Perform 45, designed to keep frontline workers connected wherever…
Odigo Global Leader in Contact Centre as a Service Report
Odigo is named a Global Leader for the third consecutive year in the ISG Provider Lens™…
Gen Z is Crucial to Solving the Contact Centre Tech Skills Shortage
Gen Z is crucial to solving the customer service tech skills shortage in the contact centre…
Enghouse Webinar: Microsoft Teams in Contact Centres
Enghouse Interactive webinar to showcase how native Microsoft Teams contact centres transform customer service CX specialists…
Rethinking Customer Service in the Contact Centre
Rethinking Customer Service in 4 Easy Steps – An Odigo Practical Guide for the contact centre…
Ascensos implements IRIS Clarity to Eliminate Background Noise
Ascensos implements IRIS Clarity’s cutting-edge voice isolation software to eliminate background noise on customer calls within…