Webhelp recognised as Major Contender in Everest Group’s Contact Centre Outsourcing Report

Webhelp has been acknowledged as a Major Contender in the global customer experience market, in the…

Severn Trent Water taps into new technology to help customers

Severn Trent Water was established 1974 as a regional, state-owned water authority. Based in Coventry, the…

What do you really think of Cloud in the Contact Centre?

Contact-centres.com have joined forces with Aspect to find out what the UK contact centre industry really…

21st century BPO – better service, leaner margins

AOMi chief executive Richard Jeffery explores how an increased operations management capability within the back office…

It’s Customer Service Week (if you don’t know already)

I suppose that whatever starts across the Pond tends to end up in the UK sooner…

Voice continues to expand with four new appointments

Scott Johnson and Chris Woolley have both been appointed Operations Managers at Voice. Scott already has…

Healthcare provider selects customer contact solution from mplsystems

mplsystems to significantly reduce call and email waiting times for The 3fivetwo Group, connecting patients more…

Aspect help Northamptonshire Police with their enquiries

Northamptonshire Police goes live with Aspect Software technology in its emergency contact centre – Local people…

Time to shine at the Welsh Contact Centre Awards

Companies and individuals in the Welsh contact centre industry have until Wednesday 5th November 2014 to…

Echo Managed Services delivers for ‘The Tower of London Remembers’ event

15,000 calls handled in first two weeks alone Echo volunteers visit Tower to ‘plant’ poppies to…

So what did we learn for this year’s Customer Contact Expo?

A year in the planning, two days in the making, and behold Customer Contact Expo is…

Web chat volumes increase 60% in 2014

Web Chat – New research published by ContactBabel, the contact centre industry analysts, reveals that the…

Aspect Software Zipwire the stand out performer at Customer Contact Expo

Aspect Software’s new cloud-based platform for contact centres, Zipwire, was celebrated at this years Customer Contact…

Sitel New Coventry Contact Centre Plans Unvieled

Sitel have unveiled plans to open a new site in Coventry to add to its nationwide…

National Customer Service Week – Understanding your Customer

As part of National Customer Service Week todays words of wisdom come from Nick Peart Marketing…

Get Ready for Polarised Customer Service

A new survey from Enghouse Interactive, polling the views of more than 2,000 adults across the…

Mitel Introduces New Brand

Mitel have launched a new corporate brand which is the latest in a series of strategic…

Cirrus Announce Teleopti Partnership

Cirrus have announced that they have formed a partnership with Teleopti to complete the integrated workforce…

Phone and live chat is on the rise according to Mitel Report

Phone and live chat is on the rise, but only 6% of customers use social media…

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