So what did we learn for this year’s Customer Contact Expo?

A year in the planning, two days in the making, and behold Customer Contact Expo is…

Web chat volumes increase 60% in 2014

Web Chat – New research published by ContactBabel, the contact centre industry analysts, reveals that the…

Aspect Software Zipwire the stand out performer at Customer Contact Expo

Aspect Software’s new cloud-based platform for contact centres, Zipwire, was celebrated at this years Customer Contact…

Sitel New Coventry Contact Centre Plans Unvieled

Sitel have unveiled plans to open a new site in Coventry to add to its nationwide…

National Customer Service Week – Understanding your Customer

As part of National Customer Service Week todays words of wisdom come from Nick Peart Marketing…

Get Ready for Polarised Customer Service

A new survey from Enghouse Interactive, polling the views of more than 2,000 adults across the…

Mitel Introduces New Brand

Mitel have launched a new corporate brand which is the latest in a series of strategic…

Cirrus Announce Teleopti Partnership

Cirrus have announced that they have formed a partnership with Teleopti to complete the integrated workforce…

Phone and live chat is on the rise according to Mitel Report

Phone and live chat is on the rise, but only 6% of customers use social media…

Contact Centre fined over PPI ‘nuisance calls’

EMC Advisory Services Ltd, based in Paignton with contact centres sites in Exeter and Torquay have…

CWU Union Target contact centres

CWU branches will be out and about in contact centres across the country this month as…

RESPONSE Exceeds CCA Standard

RESPONSE has once again demonstrated its commitment to the highest standards in customer excellence having successfully…

UK Customer Experience Awards 2014

Winners of the UK Customer Experience Awards 2014 have been announced during a celebratory lunch at…

The Co-operative Bank create 55 jobs at Leek Contact Centre

The Co-operative Bank have announced the creation of 55 news jobs at their Leek based contact…

WCCF Awards – Categories & Criteria Entries now open

Celebrating excellence and innovation across the Welsh contact centre industry, these prestigious awards are free to…

Converso announce 100 Jobs at Southend Contact Centre

Outsourcer Converso have announced the recruitment of up to 100 staff at their Southend on Sea…

Call centre customer service declining – New programme launched to raise standards

Customer service satisfaction across the UK’s call centres has fallen over the last 18 months from…

New Real-Time Agent Coaching Solution

Supports real-time analysis of agents’ interactions with customers, dramatically improving service, compliance and quality Enghouse Interactive…

Omni-Channel Service Could Make Fast Food Even Faster

Omni-Channel Service Could Make Fast Food Even Faster-Fast food is something that many of us enjoy;…

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