91% of Consumers Impacted by Poor Digital Experiences, Leading to Significant Revenue Losses for Businesses Conviva’s…
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AI-Powered Insights Help Get More from Every Customer Conversation
Puzzel’s AI-powered insights for contact centres that help you get more from every customer conversation. Manual…
Contact Centre Outsourcing Shifts from Transactional to Strategic Partnerships
The CCMA (Contact Centre Management Association) has today published its comprehensive report into the UK’s Business…
8×8 Strengthens Irish Market Contact Centre Presence with CCMA Ireland Partnership
8×8 Strengthens Irish Contact Centre Market Presence with Expanded CCMA Ireland Partnership Industry commitment reflects growing…
AnywhereNow Dialogue Cloud NEO AI-driven Omnichannel Contact Centres
AnywhereNow Unveils Dialogue Cloud NEO: The Next Generation of AI-driven Omnichannel Contact Centres for Microsoft Teams…
How to Budget a Contact Centre Upgrade
Upgrading a contact centre is a big investment that can make a huge difference in customer…
Two NHS Ambulance Service 999 Contact Centres Set To Close
It has been reported that two NHS Ambulance Service 999 Contact Centre run by the East…
Customer Service Leaders Recognised at CCA Global Awards 2025
Hundreds of senior customer service leaders from across the UK and beyond gathered yesterday to celebrate…
CallMiner Advances Agentic AI Architecture for the contact centre
CallMiner Advances Agentic AI Architecture for the contact centre, making it Easier for Organisations to Gain…
Turning Customer Interactions into Revenue Generating Opportunities
Ventrica’s new research shows how brands can earn up to £500 more per customer, every year…
What’s next for AI in business? Moving beyond the low-hanging fruit
What’s next for AI in the contact centre ? Moving beyond the low-hanging fruit and escaping…
How Can the Contact Centre Improve Customer Retention?
Multi-Channel Experiences – How Can the Contact Centre Improve Customer Retention? – Richard Hanscott, CEO at…
Infobip & MoneyGram Haas F1 Team Redefines F1 Fan Experiences
Infobip a MoneyGram Haas F1 Team join forces to redefine F1 fan experiences London-based tech company…
Serco Awarded BBC Audience Services Outsource Contract
Serco has been awarded a contact centre outsource contract to provide BBC Audience Services for a…
The Challenges of Integrating People & Tech in the Contact Centre
“The low-hanging fruit is no longer there on the tree” – new CCMA research highlights the…
The AI Revolution in Customer Service: Balancing Efficiency, Cost & Human Touch
The AI Revolution in Customer Service: Balancing Efficiency, Cost, and Human Touch AI is transforming the…
Poor Customer Service isn’t a Generational Issue
Poor customer service isn’t a generational issue ~ Why Gen Z aren’t to blame for worsening…
What UK Customers Really Want from Contact Centres in 2025
What UK Customers Really Want from Contact Centres in 2025 We’ve recently launched our “Voice of…