As one of the largest employers in the Wigan borough, leading UK contact centre outsourcer Interact…
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Welsh Ambulance Service to Move into New Contact Centre
The Welsh Ambulance Service in north Wales have announced that their Emergency Call Handlers will more…
Premier Inn Moves Contact Centre Overseas
Premier Inn, owned by Whitbread, have announced that its contact centre in Houghton Regis is to…
Simplifying Compliance Through Centralised Data Management
Regulatory audits are becoming more complex, and fragmented data management can lead to compliance risks, inefficiencies,…
What CX Leaders Can Expect From AI in 2025
What CX Leaders Can Expect From AI in 2025 An interview with Martin Taylor, Co-Founder and…
Fire Safety Leader Extinguishes Customer Service Woes with Sabio
Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution Churches Fire & Security,…
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CC33Global plans AI recruitment drive following £1m investment
Contatct centre outsourcer, CC33Global is set to launch a new AI development team comprising up to…
Customer Experience in the Contact Centre Needs a Reality Check
Why Customer Experience in the Contact Centre Needs a Reality Check in 2025 Stuart Dorman, Chief…
Ventrica – The Future of Customer Experience: Trends Shaping 2025
As we stand at the threshold of 2025, the landscape of customer experience (CX) is undergoing…
The future of customer service: AI’s impact on contact centre agents
Ventrica’s Ray Biggs says “AI is not here to replace agents; it’s here to elevate their…
ESP Group Secures NHS Contract for NSS National Contact Centre
ESP Group Secures NHS Contract to Deliver Services for the NSS National Contact Centre The ESP…
Beko Europe Starts Recruitment Drive for Contact Centre Staff
Beko Europe Starts Recruitment Drive for extra staff at its Peterborough based Contact Centre. Beko, which…
Survey Reveals Insightful Customer Preferences for Contact Centres
TCN conducts first UK consumer survey of 2000 people revealing insightful customer preferences for contact centres…
The Contact Centre Industry Average Wait Time
If you’ve ever had a problem that you’ve needed to sort over the phone, you know…
What Trends Are Going to Be Big in Contact Centres in 2025?
With 2025 well underway, many companies are making changes in their industries, driven by the introduction…
Sabio Secures Position in Global Sustainability Rankings
Sabio Secures Position in Global Sustainability Rankings; Re-Affirming Green Tech Leadership Leading CX solutions provider achieves…
Jabra is extending Meeting Room Audio with new Speak2 75
Jabra is extending meeting room audio with new Speak2 75 linking feature to double the audio…
UK National Contact Centre Awards 2025 Close in just one month
The nominations for the UK National Contact Centre Awards 2025 close in just one month at…