Despite overwhelming hype, Jabra research shows more than three-quarters of UK office workers don’t use AI…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
People’s Partnership Enhances Customer Experience with IPI
People’s Partnership enhances customer experience with IPI – Provider of The People’s Pension moves to the…
Unveiled: What are Contact Centres Doing Right Now?
Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group,…
Puzzel Acquire Capturi to Strengthen AI-Driven Contact Centre Capabilities
Puzzel to Acquire Analytics and Insights Leader Capturi to Strengthen AI-Driven Contact Centre Capabilities With the…
How Technology can Unlock Insight & Maximise Sales this Golden Quarter
How technology can unlock insight and maximise sales this golden quarter – It’s time to talk…
FourNet Summit: Enhanced CX & Stronger Cybersecurity Top Priorities
Enhanced customer experience and stronger cybersecurity – top priorities for most organisations, FourNet Summit hears Annual…
Unlocking the Power of Generative AI
Unlocking the Power of Generative AI; Are You Prepared to Ride the Waves of New Age…
What’s Next for Secure Payments: Trends for Contact Centres
What’s next for secure payments: five need-to-know trends for contact centres Stop seeing payments as an…
Taking the Pressure Off Contact Centre Agents with Smarter Tech
Taking the Pressure Off Agents with Smarter Tech: The Future of Contact Centres Contact centre agents…
Increased Expectations, Declining Loyalty: Consumer Experience Trends
Increased Expectations, Declining Loyalty; Qualtrics Announces 2025 Consumer Experience Trends Hype about AI gives way to…
Calabrio Workforce Management Interoperates with Microsoft Dynamics 365
Calabrio Workforce Management Now Interoperates with Microsoft Dynamics 365 Empowering contact centre agents with powerful self-service…
Zendesk Builds on Complete Service Solution to Strengthen Human & AI Partnership
Zendesk builds on complete service solution to strengthen human and AI partnership Omnichannel AI agents and…
Sabio Group & Avaya Helps Transcom Eliminate Language Barriers
Sabio Group & Avaya helps Transcom eliminate language barriers in customer service with award-winning AI-powered real-time…
Key Insights: UK Customer Experience Decision-Makers’ Guide 2024-25
Bridging the CX Gap: Key Insights from the UK Customer Experience Decision-Makers’ Guide 2024-25 We all…
Content Guru’s Headcount Hits Continued Double-Digit Growth In 2024
Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions,…
Avaya Intelligently Augments CX Role With AI-Based ‘Virtual Operations Manager’
Avaya Intelligently Augments CX Role With AI-Based ‘Virtual Operations Manager’ – Shown at GITEX Global in…
NFU Celebrates 25 years of CallFirst Contact Centre
The NFU is proud to celebrate the 25th anniversary of its CallFirst contact centre service, which…
Do You Actually Listen to What Your Customers Are Telling You?
Do You Actually Listen to What Your Customers Are Telling You? And Do You Really Understand…
Jabra Gives Customers Cashback to Celebrate 10 Years of Jabra Evolve
To celebrate 10 years of Jabra Evolve headsets, Jabra is offering customers in the UK &…