Mind the Gap – How Gen Z is Disrupting the Workplace in 2024

How to make work, work in 2024 Is this it? Will 2024 be the year we…

Next Customer Experience Summit – 14th March 2024 – London

The Next Customer Experience summit is set to be a pivotal event in the customer experience…

VoiceAbility Ushers in New Era of Digital Communication with Sabio Group

Empowering Voices: VoiceAbility Ushers in New Era of Digital Communication with Sabio Group VoiceAbility, a leading…

IPI Accredited as Avaya Experience Platform Cloud Specialist

IPI becomes the UK’s first client-facing Avaya partner to receive accreditation, which will help more organisations…

eBook: 7 WFM Trends to look out for in 2024

eBook: 7 WFM trends to look out for in 2024 – Free Contact Centre Download from…

The Agent of the Future: Evolving Careers in Contact Centres

Although it’s sometimes portrayed as a thankless slog, there’s no doubt that the job of a…

How Sutton Council Delivers on their Promise of Effortless CX

Building trust through technology: How Sutton Council delivers on their promise of effortless CX Sutton Council…

Using tech for good: Building trust in customer communications

Using tech for good: Building trust in customer communications – Martin Brown, CCO at customer service…

WFM ROI: How WFM Software Pays for Itself

WFM ROI: how workforce management software pays for itself in the contact centre – injixo To…

How are Businesses Dealing with CX, Cost & Performance Pressures?

A large scale survey of more than 200 UK contact centre operations shows that the pressures…

Boost Contact Centre Agent Engagement for Higher Productivity

How to boost contact centre agent engagement for higher productivity Many companies realise that happy, engaged…

How Benenden Health Transformed Member Experiences

How Benenden Health Transformed Member Experiences with the Sabio Group Founded in 1905, Benenden Health provides…

Customer Contact Week – 13-15th May 2024

Customer Contact Week – Uniting the UK’s most innovative and forward-thinking customer management professionals Customer management…

EE Set to Close Greenock Contact Centre

EE to close their Greenock contact centre and to relocate to Glasgow It has been reported…

Pressure on Contact Centre Cost & Performance Levels

Pressure on UK contact centre cost and performance levels to grow in 2024 according to new…

Sensée Creates Powerhouse in Outourcing with Purchase of The Contact Company

Sensée creates a powerhouse in UK-based CX Outsourcing with purchase of the business of The Contact…

Cirrus & Redcentric Partner for AI-enabled Contact Centre Solutions

Cirrus Partners with Redcentric to Deliver Advanced AI-enabled Contact Centre Solutions Cirrus, a pioneer in exceptional…

Foundever™ & John Lewis Extend Contact Centre Partnership

Foundever™ and John Lewis Partnership continue their 17-year outsource contact centre partnership with a five-year contract…

CapeBPO Announces Strategic Partnership with Customer Experience Foundation

CapeBPO announces strategic partnership with the Customer Experience Foundation (CXFO) as it strengthens South Africa’s position…

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