The Power of CX – as Told by the Customer – Steve Joyner, Vice President Avaya…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
AI Stands to Benefit Contact Centre Agent Mental Health
Global Study of Contact Centre Leaders by Calabrio reveals How Artificial Intelligence May improve Call Centre…
Unlock the Secrets of Customer Service Excellence
Unlock the Secrets of Customer Service Excellence: Who’s Winning and What’s Broken? Leigh Hopwood – Chief…
Inaugural CX Force Awards Winners Honoured at Avaya ENGAGE
Inaugural CX Force Awards Winners Honoured at Avaya ENGAGE for Transforming Customer Experiences in the contact…
4 tips to apply to your Payment Processes to boost CX
4 tips to apply to your payment processes to boost your CX in your contact centre…
Combatting Burnout: Optimise Occupancy with the Right WFM Solution
Combatting Burnout: Optimise Occupancy with the Right WFM Solution in your contact centre as injixo explains…
BT Announce Closure of Enniskillen Contact Centre
It has been reported that BT is to close its contact centre in Enniskillen with the…
Taxpayers let down by Poor HMRC customer service
– HMRC’s telephone customer service is not delivering – average wait time of nearly 23 minutes…
Self-Service & Remote Working – The Future of Customer Contact?
A successful self-service interaction costs less than one-tenth of a phone call, and AI now means…
Avaya Unveils Significant Enhancements to Avaya Experience Platform
Avaya Unveils Significant Enhancements to the Avaya Experience Platform, Further Elevating the Enterprise Customer Experience Avaya…
Calabrio’s WFM Integrates with Avaya Experience Platform
Calabrio’s Workforce Management Contact Centre Software Integrates with Avaya Experience Platform™ Public Cloud to Power Cloud-Driven…
Fix Auto UK Selects Vodafone storm® for Personalised Interactions
Fix Auto UK Selects Vodafone storm® to Deliver Personalised & Efficient Interactions Content Guru have today…
Avaya and RingCentral Expand Strategic Partnership
Avaya and RingCentral Expand Strategic Partnership with AI-Powered Communications and Collaboration Experiences New Hybrid Solution Empowers…
Sigma Connected Accredited as top UK employer
Sigma Connected accredited as a top UK employer for second year in a row by The…
Calabrio Community Forum | June 2024
Calabrio Community Forum | June 2024 – Business Systems is back with another instalement of the…
Unlocking Customer Service Excellence Through Innovative Technology
Unlocking Customer Service Excellence in the contact centre through Innovative Technology – Joe O’Brien, Head of…
Innovative Solutions to the Conundrum of Collecting Rents
Ahead of the curve: Innovative solutions to the conundrum of collecting rents With demand rising for…
Ventrica continues its commitment to Real Living Wage
Global CX specialist Ventrica is delighted to announce that it will continue to be a Real…
Avaya Acquires Edify Extending its Position as Leader in CX
Avaya Acquires Edify, Further Extending its Position as the Leader in Customer Experience Solutions for the…