Sabio acknowledged as one of UK’s Best Workplaces by Great Place to Work Institute – Customer…
Tag: Sabio Group
Sabio deploys Avaya Video Cconferencing Infrastructure
Sabio deploys Avaya video conferencing infrastructure Avaya Scopia® HD video conferencing solution to enhance customer support…
Sabio Presented with Avaya Technical Excellence Award
Sabio Presented with Technical Excellence Award at Annual Avaya Partner Conference – Award recognises Sabio’s commitment…
Sabio team to cycle 443 miles in four days to support Teens Unite
Sabio team to cycle 443 miles in four days to support Teens Unite – Customer contact…
Biometrics goes Mainstream according to Sabio
Biometrics goes mainstream according to Sabio’s Stuart Dorman, Head of Consultancy In preparation for the launch…
Sabio – Transforming Customer Contact
Sabio have announced details of Contact Centre Conference ‘Transforming Customer Contact’ enabling contact centre management to…
Are Mobile Payments more disruptive than providers imagine?
Sabio Matt Dyer looks at mobile payments initiatives such as Pingit and discusses how they could…
Sabio OnDemand delivers Avaya as part of hosted contact centre offering
Sabio has launched Sabio OnDemand – a powerful, fully-integrated hosted offering that provides contact centre operators…
Sabio: How to get Proactive Contact Right
Sabio ‘s Matt Dyer, Head of Multi-Channel Solutions, discusses that before pursuing a proactive contact strategy,…
Sabio 12 steps to Video Chat success
12 steps to Video Chat success article by Matt Dyer, Practice Leader for AVAYA Contact Centre…
Grass Roots selects Sabio to deploy Avaya communications infrastructure
The Grass Roots Group, the world’s leading provider of employee and customer engagement solutions, has selected…
The right and wrong ways to use IVR in contact centres
While frustrating IVR menus, confusing options, and difficulty in connecting to live agents are all reasons…
Sabio’s 15 top customer contact technology trends for 2015
Sabio has listed what it believes will be the Top 15 Customer Contact Technology Trends driving…
Sabio: Moving towards a better balance between contact centre security and customer effort levels
Last year’s Sabio/Avaya research into the security concerns of some 2,000 UK consumers found that security…
Sabio – Building a platform for effective customer engagement at Carnival UK
For a major global cruise company such as Carnival, the contact centre plays a key role…
Achieving consistency across multiple channels in your contact centre
Achieving consistency across multiple channels is clearly critical for any contact centre looking to provide a…
Sabio signs Non-Executive Chairman Lee Shorten
Former Avaya Managing Director Lee Shorten joins board of independent customer contact technology specialist Sabio, the…
AA to deploy and support its Avaya customer contact infrastructure
Sabio have announced that it is to carry out a major refresh of the AA’s core…