Talkdesk Amplifies Experience Innovation for Enterprise Contact Centres Talkdesk Winter 19 release empowers enterprise contact centres…
Tag: Products
NICE Revolutionise IVR Optimisation with Advanced AI
NICE Revolutionises IVR Optimisation with Advanced Artificial Intelligence – New version of NICE IVRO allows advanced…
Clarabridge Record Growth in the Contact Centre
Clarabridge Closes 2018 With Record Growth in the Contact Centre Award-winning Customer Experience Management Company Cites…
Altitude Unveil App Marketplace: Xperience Hub
Altitude Software unveils its applications marketplace: Altitude Xperience Hub Altitude Software enables a fast and simple…
RMG Networks reimagines the SYMON Brand
RMG Networks (RMG), global leader in technology-driven visual communications is bringing back the SYMON™ brand with…
Aspect Announce Integration of WFM & Amazon Connect
Aspect Software announces integration between Aspect® Contact Centre Workforce Management™ and Amazon Connect – Integration brings…
NICE Unveils Journey Excellence Score Measuring Omnichannel CX
NICE Unveils Journey Excellence Score, the First Metric Measuring Omnichannel Customer Experiences NICE have announced the…
Puzzel Agent App for Omni-Channel Customer Service
Puzzel announces new agent application for a connected omni-channel customer service Latest release of Puzzel’s cloud…
Jabra Launch Engage 50, Professional Digital Contact Centre Headset
Jabra launches Engage 50, a professional digital corded contact centre headset for better-sounding calls – With…
U-WFM Announce Next Generation of Cloud WFM for Contact Centres
U-WFM announces the Next Generation of Cloud Workforce Management for Contact Centres Powerful, easy-to-use and affordable…
npower to use Apple Business Chat for Contact Centre Agents
IMImobile announces npower as first Apple Business Chat client in the UK – npower to use…
Aspect Announce Via 18.1 Contact Centre Solution
Aspect Software announces Aspect Via 18.1 with smarter omni-channel automation, streamlined performance insights, improved employee engagement,…
Jabra Launches New Q4 Cashback Promotion
Jabra launches new Q4 cashback promotion with Offers on professional contact centre headsets and speakerphones to…
Infinity CSS Launch Pay-as-you-go Pricing Model
Infinity CCS today announces their new pay-as-you-go pricing model for contact centres that removes the need…
Teleopti Receives Patent for Chat Staffing Algorithm
Chat staffing algorithm continues thought leadership and innovation on best practices for omnichannel customer service planning…
IFS Customer Engagement: Enhancements to intelligentResponse
IFS Customer Engagement Announce Enhancements to their Leading AI & Virtual Assistance Solution – intelligentResponse At…
Zendesk Launches Integration of WhatsApp Business Solution
Zendesk, Inc. have announced an integration with WhatsApp that allows businesses to manage customer service interactions…
CallMiner Introduce Consolidated Platform for Contact Centres
CallMiner Introduces Consolidated Platform for Real-Time and After-Contact Customer Engagement with New Analytics Modules New interaction…
Encoded Launch Secure Customer Engagement Platform
Encoded announces new secure customer engagement platform New platform allows businesses to accept fast, secure payments…