Outsource or not to outsource that is the question. Like the contact centre industry which we…
Tag: Outsource
RSVP, the London based Outsourcer, are a Talented Bunch
RSVP ‘s staff at their London based contact centre are a talented bunch as proved by…
Capita Secure Rail Outsource Customer Service Contract
Capita has been awarded a four-year contract to provide customer and fulfillment services to First Rail,…
ResQ Recruitment Drive at Co. Durham Contact Centre
ResQ, the County Durham outsourcer, have announced the creation of 1,200 jobs at their new contact…
Webhelp Secure Two Retail Outsource Contracts
Webhelp has secured two new significant contracts with retailers Freemans Grattan Holdings and BrightHouse. Both companies…
Parseq create 35 jobs at Glasgow contact centre
Parseq, the customer contact and marketing specialist outsoucer, has announced that the company is to create…
Confero Call Centre Assist UNICEF’s Soccer Aid 2016
Confero are aiming to take £120,000 for UNICEF’s Soccer Aid 2016 by donating 60 contact centre…
Journeycall secures Transport for London (TfL) contract
Journeycall has been awarded its first contracts as part of a highly sought-after framework agreement for…
Ventrica Celebrates with Contact Centre of the Year Award
Ventrica, the Southend based outsourcer, are celebrating after winning the ‘Contact Centre of the Year’ (larger…
Kelda Water Choose Echo RapidXtra Billing Solution
Kelda Water Services Retail chooses Echo’s market leading RapidXtra Billing and Customer Relationship solution to underpin…
Thames Water Selects Wipro for Outsource Partner
Wipro have announced that it has been chosen by Thames Water, the United Kingdom’s largest water…
Echo MS gets Vote from Electoral Commission
Echo Managed Services supports Electoral Commission with EU Referendum campaign Outsourced customer contact specialist, Echo Managed…
Debenhams extends Capita customer services contract
Debenhams extends Capita customer services contract Capita have announced that Debenhams Retail plc has chosen to…
Webhelp Awarded Energy Management Certification
Going for Green; Webhelp Awarded Energy Management Certification Webhelp UK, one of the country’s leading business…
giffgaff Renews Outsource Contract with Firstsource
giffgaff, the mobile network provider, is continuing to develop its outource contact centre partnership with Firstsource…
Parseq Create 700 Jobs at Sunderland Contact Centre
Parseq is set for further expansion at its Sunderland contact centre following a multi-million pound increase…
Echo Managed Services gets Vote from Electoral Commission
Echo Managed Services, has won a major contract with the Electoral Commission to provide customer service…
RSVP identified in LSE ‘1000 Companies to inspire Britain’
RSVP Call Centres has been identified in London Stock Exchange’s ‘1000 Companies to inspire Britain’ RSVP…
Webhelp UK Gives Colleague £9,000 New Car Voucher
Webhelp UK has given one lucky colleague a £9,000 voucher to spend on a new car.…