Shawbrook Bank Selects Firstsource as its Contact Centre Partner
Specialist bank expands its multi-channel commitment to customer experience – Shawbrook Bank selects Firstsource as its contact centre partner Firstsource…
Firstsource
Firstsource Committed to Create Contact Centre Jobs
Firstsource committed to create contact centre jobs, expand operations and investment across the UK Firstsource Solutions Limited, a global provider…
COVID-19 Is Not An Obstacle to Customer Satisfaction
COVID-19 mustn’t be an Obstacle to Customer Satisfaction in Contact Centres – Poor customer service has been a consistent theme…
Firstsource Recruit at Middlesbrough Contact Centre
Outsourcer Firstsource have announced that they are on a recruitment drive for an additional 350 staff at their Middlesbrough based…
Firstsource Cut 90 Jobs at Belfast Contact Centre
Firstsource, the Indian owned contact centre outsource company, have announced that they are cutting 90 agent positions at their Belfast…
Firstsource Secure Outsource Contract with Sky
Firstsource Solutions UK, the UK’s leading customer experience expert, has signed a ten year deal to expand its existing partnership…
Firstsource Launch UK’s First Contact Centre Boot Camp
Firstsource, the Cardiff based Outsource company, is letting its staff swap ringtones for muscle tone thanks to the launch of…
giffgaff Renews Outsource Contract with Firstsource
giffgaff, the mobile network provider, is continuing to develop its outource contact centre partnership with Firstsource Solutions with a three-year…
Firstsource: Mobile Customer Engagement: It’s About Seamless Personalised Experience!
Mobile Customer Engagement: It’s all About Seamless Personalised Experience! In this article Firstsource Solutions give tips and advice on how…
Firstsource Survey reveals Text Messaging remains King on Smartphones
Firstsource Survey reveals Text Messaging remains King on Smartphones – But instant messaging apps starting to take greater share of…
Security fears putting people off contactless payments, new survey shows
Security fears putting people off contactless payments, new survey shows Nearly half of smartphone users do not want to use…
Firstsource Create 500 New Jobs at UK Contact Centres
Firstsource Create New Jobs at Sunderland, Middlesbrough and Cardiff Contact Centres Firstsource Solutions, a global provider of customised Business Process…
Firstsource Solutions success at Welsh Contact Centre Awards 2015
Firstsource Solutions is proud to announce that it has won a trio of prizes at the Welsh Contact Centre Awards…
Firstsource: The Security Value of Voice Biometrics
Firstsource: Leveraging the Security Value of Voice Biometrics. Every contact centre works towards providing consistent, quick and secure customer services.…
Firstsource creates new jobs at Middlesbrough contact centre
Firstsource Solutions is creating 40 new jobs after winning a major telecoms contract at its Middlesbrough contact centre. Firstsource Solutions…
Firstsource recruitment drive at Middlesbrough contact centre
Firstsource have announced a recruitment drive at its Middlesbrough based contact centre after securing an outsource contract with a telecoms…
Firstsource and giffgaff win at National Outsourcing Association Awards
Firstsource Solutions is proud to announce that its partnership with giffgaff has been awarded Telecommunications, Utilities and High-Tech Outsourcing Project…
Firstsource and giffgaff success at NOA Awards
Firstsource and giffgaff win two awards at National Outsourcing Association’s Outsourcing Professional Awards Firstsource Solutions have announced that its partnership…
Firstsource & giffgaff win Outsourcing Partnership Award
Firstsource wins award for second consecutive year Firstsource Solutions is proud to announce that its partnership with giffgaff has been…