Ofgem sets out vision for customer service culture change to make energy sector best in Britain…
Tag: Contact Centre
Contact Centre Report: The CallMiner CX Landscape Report 2024
Over the last two years, organisations have been quick to implement AI (sometimes at the expense…
Webinar: Accelerating Customer Experience, Loyalty & Growth Under Consumer Duty
Creator of Net Promoter Score® (NPS) to share strategies for customer-centric success under Consumer Duty in…
Good Practice Guide: Driving Effective Sales & Retention Programmes
Good Practice Guide: Driving Effective Sales and Retention Programmes – CCMA Download Growing revenue and retaining…
Contact Centre Queue Length Quadruples Since 2013, Driving Poor CX
Contact centre queue length quadruples since 2013, driving poor CX Based on surveys with 1,000+ UK…
How to Improve Citizen Services in the Public Sector
How to Improve Citizen Services in the Public Sector – One of the most pleasing developments…
Poor CX Drives UK Customer Churn Rates
Poor CX drives UK customer churn rates – youngest customers up to 6 times more likely…
Fixing Customer Service doesn’t begin and end with the Contact Centre
Fixing customer service doesn’t begin and end with the contact centre. Nicky Hjerpe at Netcall discusses.…
Knowing Why Your Customers Contact You
Knowing Why Your Customers Contact You – Understand your customers, and you are on the way…
Jabra Evolve – Celebrate 10 Years of Crystal-Clear Calls
Celebrate 10 years of crystal-clear calls – Get 10% Cashback for 10 years of Jabra Evolve…
CC33 launch Cash For Kids Fundraiser
Contact Centre Outsource CC33 have announced details of their 3rd Annual Charity Fundraiser in aid of…
National Customer Service Week (NCSW) 7th – 11th October 2024
This year’s National Customer Service Week (NCSW) will run from Monday 7th to Friday 11th October…
How does a Cloud Contact Centre Improve Customer Retention?
Customer retention is the backbone of any successful business. Traditional customer service methods, such as manual…
Zendesk First in CX Industry Offers Outcome-Based Pricing for AI Agents
Zendesk First in CX Industry to offer Outcome-Based Pricing for AI Contact Centre Agents Zendesk, the…
Business Systems – Transforming WFM for Housing Associations
Transforming WFM for Housing Associations – watch the Contact Centre Webinar from Business Systems to find…
Capita Group acquires Ventura Contact Centre
Capita, the UK’s leading contact centre outsourcing company, has purchased Ventura, a customer contact specialist in…
Overcoming the AI Adoption Chasm in the Contact Centre
Overcoming the AI Adoption Chasm in the Contact Centre – Kevin McGachy, Head of AI Solutions…
Finalists Announced for European Contact Centre & Customer Service Awards
The Finalists for Europe’s largest and longest-running customer contact awards program have been revealed today. The…
Calabrio Supports UK Power Networks in Supporting Vulnerable Customers
Calabrio supports UK Power Networks commitment to supporting vulnerable customers via their contact centre The Customer…