Achieving Customer Service Excellence with Data-Driven Insights

A Step-by-Step Guide to Achieving Customer Service Excellence with Data-Driven Insights – Contexta360 Discusses If you’re…

Companies Join Forces to Provide Expertise & Guidance on Consumer Duty Regulations

Business Systems, TCC and Recordsure Join Forces to Provide Comprehensive Expertise and Guidance on New Consumer…

Finalists announced for European Contact Centre & Customer Service Awards 2023

The Finalists have been announced for the European Contact Centre & Customer Service Awards 2023 The…

40% of CX Leaders Voted Contact Centre Reporting Top Challenge

40% of CX Leaders voted contact centre reporting as a top challenge in 2023 The latest…

The Digital Journey: Consumer Frustration and Loyalty

The Digital Journey: New Findings on Consumer Frustration and Loyalty within the contact centre Learn how…

PCI Pal Receives Triple Shortlisting at the Payments Awards 2023

PCI Pal have announced it has been announced as a finalist in three categories at this…

The Ultimate Guide to Contact Centre Forecasting with Excel

The Ultimate Guide to Contact Centre Forecasting with Excel – Download the eBook from injixo Do…

US Tour Operator Announce Manchester Contact Centre Plans

It has been reported that US based tour operator, Avanti Destinations,are set to open a 20-seat…

How Embracing Collaboration can help local Councils Achieve Digital Autonomy 

Better together: How embracing collaboration can help local councils achieve digital autonomy  By Mark Gannon, Director…

Sabio Group Named on Crown Commercial Service Network Services 3 Framework

Sabio Group Named as Supplier on Crown Commercial Service’s Network Services 3 Framework Sabio Group, the…

Content Guru Named in 2023 Gartner Magic Quadrant for Contact Centre as a Service

Content Guru Named in 2023 Gartner® Magic Quadrant™ for Contact Centre as a Service Content Guru,…

Contact Centre Forecasting Fundamentals: How to Forecast Workload

Contact Centre Forecasting Fundamentals Part 1: How to Forecast Workload Contact centre forecasting is the cornerstone…

CX that Delivers on your Brand Promise’ – Ventrica White Paper

How to create and execute a customer experience strategy for your brand that delivers real commercial…

Serco Secure Lincolnshire County Council Customer Service Contract

Serco have been selected for new contract by Lincolnshire County Council to continue providing customer services,…

Small Business Owners Left Drowning in Customer Enquiries

Small business owners left drowning in customer enquiries without dedicated support from contact centre – FM…

Frost & Sullivan Recognises Puzzel as the 2023 Company of the Year

Frost & Sullivan Recognises Puzzel as the 2023 Company of the Year for Innovative CCaaS Solutions…

Jabra White Paper: The Future of the Contact Centre

Jabra White Paper: The Future of the Contact Centre – Key shifts and trends in the…

Five9 Named a Leader in 2023 Magic Quadrant for Contact Centre as a Service

Five9 Named a Leader in the 2023 Magic Quadrant for Contact Centre as a Service Five9…

Angus Council partners with Maintel & Transform Telephony & Contact Centre

Angus Council partners with Maintel to help transform its telephony and Contact Centre with RingCentral’s cloud…

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