Outbound Calling – What you really need to know
Outbound calling from your contact centre – things you really need to know before, during and after to ensure your…
Outbound calling from your contact centre – things you really need to know before, during and after to ensure your…
The future lies in low code: How local government is weathering the storm Mark Gannon, Director of Client Solutions at…
GoSee selects PCI Pal to enhance contact centre payment experience GoSee, which provides car, campervan and RV hire worldwide, has…
The dawning of a new regulation: 5 ways to aid compliance with The Consumer Duty The start of a new…
What Elephants and Customer Experiences Have in Common Customers are like elephants; they have amazing memories. This means they will…
Are your contact centre agents writing manual summaries after every interaction? The notes which contact centre agents take are often…
Maintel Secures Voice Contract With Sheffield Teaching Hospital – NHS Foundation Trust – Contract will ensure effective staff and patient…
New Director of Marketing and Partnerships Joins Growing CCMA Today the CCMA (Call Centre Management Association) has announced the appointment…
Generative AI: A False Dawn in Customer Service in the contact centre, Or The New Hope Stuart Dorman, Chief Innovation…
GMP Force Contact Centre answer emergency 999 calls in less than ONE second Week commencing 23rd January 2023 Greater Manchester…
The importance of the cloud in delivering a contact centre omnichannel CX Craig Farley, Head of Consulting at IPI Accelerated…
With more businesses operating online, social media is a critical tool for delivering great customer service. This course will prepare…
Effective coaching has been shown to improve performance by 84% and make staff twice as likely to stay with…
Effective and ongoing performance management of your team is critical, particularly now it’s become even more challenging with the advent…
We can all write – but if you want to learn to write to customers, and colleagues, in a way…
Managing people in an environment as fast-paced as a contact centre means multi-tasking and constantly rising to challenges, whether…
It’s one of the most common reasons leaders don’t delegate complex work to their teams: “They don’t think strategically…
Most organisations are on a constant journey of change and transformation. To stay relevant in a changing world and…
The way you respond to complaints is crucial. Sound too corporate and they can escalate and become impossible to…