Ventrica takes home ‘Silver’ at the European Contact Centre & Customer Service Awards for its partnership…
Tag: Contact Centre
Webhelp & SKY Scoop Hat Trick of Awards
Global customer experience expert, Webhelp, and leading telecommunications provider, Sky, were celebrating again after taking home…
Sabio Strengthen Digital with FlexAnswer Acquisition
Sabio strengthens its Digital offering with acquisition of flexAnswer Solutions – Addition of Virtual Assistant technology…
Eckoh Welcomes Updated PCI SSC Guidance
Eckoh welcomes the updated PCI SSC guidance to securing telephone payments – Cam Ross, Director of…
Aspect Announce Integration of WFM & Amazon Connect
Aspect Software announces integration between Aspect® Contact Centre Workforce Management™ and Amazon Connect – Integration brings…
European Contact Centre and Customer Service Awards 2018
Winners announced at the European Contact Centre and Customer Service Awards 2018 – Booking.com wins Best…
TTEC Wins Best Pan-European Contact Centre Award
TTEC Wins Best pan-European Contact Centre award at the European Contact Centre & Customer Service Awards…
Eliminating Overtime Requires Businesses to Improve Efficiency
Eliminating the scourge of overtime requires businesses to do more to drive workplace efficiency, says Colin…
PCI Pal Achieve PCI-DSS Certification for 7th Consecutive Year
PCI Pal Achieves PCI-DSS Certification for Seventh Consecutive Year PCI-Pal, a secure payments provider to contact…
Contact Centre Opens in Norwich Creating 30 Jobs
Watson Fuels have announced the opening of a new Customer Contact Centre in Norwich creating up…
U-WFM Partner Key IVR Secure Payments for Contact Centres
U-WFM partners with Key IVR to deliver secure payment solutions for the contact centre U-WFM have…
What Contact Centre Agents Want What they Really Want
According to Colin Hay at Puzzel, employee engagement matters just as much as customer experience and…
Tesco Dundee Contact Centre Creates 200 Jobs
– Tesco have created 200 new jobs at their Customer Contact Centre in Dundee Tesco has…
Discerning Shopping Tastes of Younger Generation
Discerning shopping tastes of younger generation around Black Friday revealed in new research from Aspect Software…
Preparing your Contact Centre for the Christmas Period
Preparing your Contact Centre for the busiest season of the year – Christmas Director of Customer…
80% of UK Shoppers Will Avoid High Street on Black Friday
80% of UK shoppers will avoid high street stores on Black Friday, Genesys Research finds New…
Bad Customer Service Stops Consumers Shopping Retailer
Bad customer service stops six in ten consumers shopping with a retailer Research reveals UK customers’…
Customer Engagement set to get smarter in 2019
CX solutions leader Sabio expects there to be an increased focus on AI, Augmented Human Interactions…
Vera Bradley Improves Contact Centre Efficiency
Vera Bradley improves contact centre efficiency and customer experience with NICE InContact NICE inContact, a NICE…