Getting the most from contact centre home working – top tips for teams as discussed by…
Tag: Contact Centre Tips
5 Top Tips for Capturing the Voice of the Customer in the Contact Centre
Rant and Rave has outlined 5 top tips for capturing the Voice of the Customer in…
Six tips for putting excellence back into the customer experience
Six tips for putting excellence back into the customer experience Klaas van der Leest, Managing Director,…
Top tips for creating a better, personalised customer experience
Whether it’s through your customer service, sales or marketing; personalisation isn’t simply adding a customer name…
3 Tips to Minecraft Your Contact Centre!
If you have kids under 12 years old, chances are you have heard more than you…
Tips on buying Workforce Management software
Workforce Management software is a valuable tool when it comes to cutting costs in your call…
Seven Tips Around Multichannel Integration in Your Contact Centre
Offering your customers multichannel to contact you, such as web, phone and social media, is becoming…
Ten top tips for managing sickness absence – Sage
A survey conducted last year by the Chartered Institute of Personnel and Development found that absence…