AutoRestore opts for Sabio OnDemand hosted solution to power next generation customer contact operations AutoRestore® –…
Tag: Cloud
If Establishes Completely Cloud-Based Contact Centre Using Puzzel
If establishes a completely cloud-based Nordic contact centre using a multi-channel solution from Puzzel If, the…
Account Technologies Achieve Growth Supported by Noble Systems
Account Technologies Achieves Impressive Growth Supported by Noble Systems’ Enterprise Cloud Solution Noble Systems, a global…
8×8 Four New Patents for Communications Cloud
8×8, Inc. (NASDAQ:EGHT), the world’s first communications cloud, today announces it has been awarded three new…
Redwood Technologies Secure Place as G-Cloud 9 Supplier
Redwood Technologies Group Secures Place as G-Cloud 9 Supplier The Crown Commercial Service (CCS) has awarded…
Best Practices When Moving Your Contact Centre to the Cloud
4 best practices when moving your contact centre to the cloud – Cloud solutions are an…
Salesforce Cloud Einstein & Amazon Connect Integration
Salesforce Announces Service Cloud Einstein and Amazon Connect Integration Building on the companies’ strategic alliance, AWS…
lastminute.com Select Enghouse Cloud Contact Centre Service
Enghouse Interactive, a leading developer of a comprehensive portfolio of contact centre software and services, have…
Trust In The Cloud On The Rise in Contact Centres
Trust in the cloud on the rise in the contact centre enviroment according to Stephen Ball…
Need Help Complying with PCI DSS? The Cloud Has The Answer
Need help complying with PCI DSS? The cloud could have the answer. By Tom Harwood, co-founder…
Laithwaite’s Wine Invest In New Cloud Contact Centre
Laithwaite’s Wine invest in a new Cloud Contact Centre and Communications solution from Olive Communications Laithwaite’s…
Datametrix Selects Enghouse for Contact Centre as a Service
Datametrix Selects Enghouse Interactive for Contact Centre as a Service – Selection of CCSP cloud contact…
InvestorPlace Deploy Interactive Intelligence Cloud Solution
InvestorPlace Media Deploys Interactive Intelligence Customer Engagement Cloud Solution Broad and intuitive feature-set result in improved…
Content Guru Wins Best Use of Cloud Services Award
Content Guru Wins ‘Best Use of Cloud Services’ Award at UK IT Industry Awards 2016 Content…
The Next Steps for Cloud – Where Do We Go From Here?
The next steps for cloud – where do we go from here? – Stephen Ball Europe…
Interactive Intelligence Visionary in Gartner Magic Quadrant
Interactive Intelligence Positioned as a Visionary in Gartner Magic Quadrant for Contact Centre as a Service,…
Content Guru in Magic Quadrant for Contact Centre as a Service
Content Guru Positioned as a Challenger in the 2016 Gartner Magic Quadrant for Contact Centre as…
New Generation of Tech in Contact Centre Infrastructure?
Is it Time for a New Generation of Technology in Contact Centre Infrastructure? Asks Hakan Medin,…
Contact Centre Professionals Missing Key Cloud Opportunities
Contact centre professionals missing key cloud opportunities, suggests new research Wide-scale cloud adoption is critical to…