In this CCMA Circle session, we explore why effective sales and retention strategies are about far…
Tag: CCMA
Finalists of UK National Contact Centre Awards 2026 Announced
The finalists of the UK National Contact Centre Awards 2026 have been revealed by organisers CCMA…
CCMA Salary Guide for the Contact Centre Industry
CCMA Salary Guide Highlights a Contact Centre Industry Responding to the Growing Complexity of Roles Headline…
Thousands Come Together to Celebrate National Contact Centre Day
The UK’s contact centre industry celebrated its first National Contact Centre Day yesterday, 4 March, with…
“The Contact Centre Sector that Continues to Offer Fantastic Career Opportunities”
“A Sector that Continues to Offer Fantastic Career Opportunities” – UK Contact Centres set for the…
In 2026, Brands Will Make or Break Customer Experiences with AI
In 2026, Brands Will Make or Break Customer Experiences with AI – CCMA Predictions for the…
Contact Centre Technology Report 2026
Valuable Insights, Practical Guidance and Stellar Case Studies: Contact Centre Technology Report 2026 Now available to…
UK’s First National Contact Centre Day Confirmed for 4 March 2026
UK’s First National Contact Centre Day Confirmed for 4 March 2026 The UK’s contact centre sector…
Good Practice Guide: Artificial Intelligence for Voice
Good Practice Guide: Artificial Intelligence for Voice: Selecting the Right Approach for your Contact Centre With…
Data Reveals Quicker Contact Centre Response Times & Lower Attrition Rates
New CCMA Benchmark data reveals quicker contact centre response times and lower attrition rates The CCMA…
Contact Centre Outsourcing Shifts from Transactional to Strategic Partnerships
The CCMA (Contact Centre Management Association) has today published its comprehensive report into the UK’s Business…
The Challenges of Integrating People & Tech in the Contact Centre
“The low-hanging fruit is no longer there on the tree” – new CCMA research highlights the…
UK National Contact Centre Awards 2025 – Finalists Announced!
Finalists for the UK National Contact Centre Awards 2025 have been announced! Leigh Hopwood, CEO, CCMA…
Contact Centre Technology Report 2025
The Contact Centre Technology Report is your essential guide to the evolving world of contact centre…
UK National Contact Centre Awards 2025 Close in just one month
The nominations for the UK National Contact Centre Awards 2025 close in just one month at…
Contact Centre Trends to Watch in 2025
Contact Centre Trends to Watch in 2025: A Transformative Year Ahead As we head into 2025…
The UK National Contact Centres Awards Open for Nominations
The largest awards programme that recognises contact centre talent in the UK is now OPEN and…
Novuna Consumer Finance Leads UK Finance Sector in Customer Service
Novuna Consumer Finance, a leader in the UK’s retail point of sale and personal lending sector,…
CCMA Rebrands after 30 Years – Contact Centre Management Association
The CCMA, formerly known as the Call Centre Management Association, has rebranded as the CCMA Rebrands…