The CCMA was founded with the goal of sharing best practice and networking to improve…
Tag: Call Centre
Capita Seven-year Contract extension with freenet AG
Capita signs seven-year outsource contact centre contract extension with freenet AG The contract will see Capita’s…
Auto Windscreens Achieves High Score in Benchmarking
Auto Windscreens is one of highest scoring organisations in business benchmarking surveys by The Institute of…
Calabrio Appoints Kevin M. Jones as CEO to Lead Company
Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of…
Awards Programme Recognises UK Contact Centre Talent
The leading awards programme that recognises contact centre talent in the UK, the UK National Contact…
Britannic & 8×8 Help Plus Dane Housing Improve CX
Britannic and 8×8 help Plus Dane Housing Improve Customer Experience in their contact centre Connecting agents…
ContactBabel
If you have a question about how the industry works, or where it’s heading, the chances…
Are Contact Centres Missing Out on Tasty Customer Data?
Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data? Contact…
Content Guru
Leader in cloud communications, Content Guru, supplies mission critical Customer Engagement and Experience solutions for…
Ways to Pay in 2023 – Encoded’s Top Five Payment Predictions
Ways to pay in 2023 – Encoded’s top five payment predictions in business and contact centres…
The Future Role of AI in the Contact Centre
The Future Role of AI in the Contact Centre- By Martin Taylor, Co-founder and Deputy CEO,…
Company Profile: Encoded
Encoded is a leading UK Payment Service Provider and pioneer of new and innovative secure payment…
Five9
Five9 empowers organisations to create hyper-personalised and effortless AI-driven customer experiences that deliver better business outcomes.…
FourNet
FourNet is at the forefront of technology developments within the telecommunications market, specialising in contact centre…
CallMiner: Your 2023 CX Predictions Report – Download NOW
Your 2023 CX Predictions Report for contact centres from CallMiner Download NOW Forrester foresees this year…
IPI
IPI enables brands to meet their digital transformation goals with creative and innovative contact centre, cloud…
Webhelp Appointment New MD Client Solutions
Contact centre outsource Webhelp expands Leadership Team further with Appointment of new MD Client Solutions, Samantha…
Jabra
Jabra provides contact centres with a powerful way to satisfy more customers. Jabra headsets are designed…
Medallia
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As…