Omnichannel Shopping For Frictionless Customer Experiences

Omnichannel Shopping and Removing Friction between In-Person and Digital Experiences – Contact Centre Outsoure Company Ventrica…

Best & Worst Telecoms Customer Service Revealed

Numbers up: Best and worst telecoms customer service from UK contact centres revealed by Ofcom Customers…

7 Ways to Increase Contact Centre Employee Engagement

7 Ways to Increase Employee Engagement within the contact centre  Julie Mott, Managing Director, Howett Thorpe discusses.…

How AI Can Help Transform Mental Health Services

AI can help Transform Mental Health Services – In the light of Mental Health Week (May…

BT Partners with ServiceNow to Simplify Contact Centre Transformation

BT partners with ServiceNow to simplify contact centre transformation –  Turnkey package to accelerate organisations’ use…

Empowering Contact Centre Agents to Deliver Excellent CX

Jennifer Wells, VP of Customer Experience at Transcom discusses the benefits of empowering contact centre agents…

Business Systems Brings ForeSight Voice Mining to UK Market

Business Systems brings ForeSight Voice Mining to the UK market to unlock real time, actionable insights…

Sabio Unveils Interaction Analytics Solution Aimed at Fuelling Digital Transformation

Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation » The Interactions Analytics…

PCI Pal in Growth Index UK Fastest Growing Companies

PCI Pal® listed in Growth Index Top 100 ranking of UK’s fastest growing companies for the…

4/10 Shoppers Contacted Contact Centre in Past 3 Days

Four in ten shoppers have needed to get in touch with a business’s contact centre support…

Puzzel Most Innovative Provider On Cloud Contact Centre Radar

Puzzel has been recognised as the most innovative European-founded CCaaS provider in Frost & Sullivan’s 2023…

Managing Remote Teams & Ensure Their Wellbeing

How To Manage Remote Teams & Ensure Their Wellbeing – Jo Regan-Ile, Chief People Office at…

Infobip announces Microsoft Dynamics 365 Marketing integration

Infobip announces Microsoft Dynamics 365 Marketing integration to support marketing communications » Native SMS integration enhances…

NFP Health Deploys PCI Pal to Streamline Contact Centre Payments

NFP Health deploys PCI Pal to streamline contact centre payments PCI Pal expands its work within…

IPI Announced as Speaker at Genesys Partner Conference

IPI Announced as Speaker at Genesys Partner Conference IPI to share experiences as key Genesys Partner…

UK Contact Centre Vertical Markets Series – Free Download

“The UK Contact Centre Vertical Markets Series” are a group of eight reports which look at…

KURA on Recruitment Drive at Glasgow Contact Centre

Outsource company KURA are creating additional contact centre jobs following a recent contract win with Scottish…

BT & Five9 Accelerate Cloud Adoption for Contact Centres

BT and Five9 expand partnership to accelerate cloud adoption for contact centres globally Customers can now…

Effective Customer Experience Audits of your Contact Centre

How to carry out an effective customer experience audit of your contact centre – Rick Kirkham,…

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