Natural language processing and the pursuit of excellent customer self-service – Stephen Ball, Senior VP Europe…
Tag: Call Centre
Human Nature Drives Customer Loyalty in a Digital World
New Calabrio Study Finds Human Nature Drives Customer Loyalty in a Digital World Results show organisations…
Contact Centre Superagents – 6 Reasons to Celebrate
Rather than fear robots taking over the contact centre, Nick Smith at Teleopti says it’s time…
Arvato CRM Solutions Named as Contact Centre Leader
Arvato CRM Solutions Named as Contact Centre Outsourcing Leader for second consecutive year • Arvato CRM…
CallMiner Recognised as Having the Most Advanced Speech Analytics Functionality
Leading Independent Research Firm Recognizes CallMiner as Having the Most Advanced, Enterprise-Ready Speech Analytics Functionality CallMiner…
ArrowXL Appoint Head of Customer Experience
ArrowXL, the UK’s leading two-person home delivery expert, has further strengthened its senior team with the…
Winning Through Excellence in Customer Relationships
How To Be A Driver and Not A Dinosaur: Winning Through Excellence in Customer Relationships Tuesday…
Webinar: Are You Ready for Gen Z? Designing Customer Care
Descriptions vary, but Forbes defines the generation after Millennials, Generation Z, as people born from the…
With GDPR In Effect What Does it Means for Data Analysis?
With GDPR in effect, Peter Dorrington at TTEC, looks at what it means for Customer Data…
CallMiner Introduce Consolidated Platform for Contact Centres
CallMiner Introduces Consolidated Platform for Real-Time and After-Contact Customer Engagement with New Analytics Modules New interaction…
Encoded Launch Secure Customer Engagement Platform
Encoded announces new secure customer engagement platform New platform allows businesses to accept fast, secure payments…
Pindrop Unveils Risk-Based Authentication System For Call Centres
Pindrop, the pioneer in voice security and authentication, today announced Pindrop® Express, a risk-based authentication solution…
Ventrica – Southend’s finest Contact Centre operation?
Imagine the scenario – You’ve got vast experience of the contact centre industry and decide to…
Liquid Voice Adds Real-Time Voice Analytics For Contact Centres
Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate…
Will AI Eliminate Humans In The Retail Contact Centre?
When it comes to artificial intelligence, one of the most common questions in the mind of…
Jabra Reveals Top Workplace Productivity Trends
Working from home now considered the most productive option while noisy colleagues are biggest distraction to…
The Rise of the Collaborative Contact Centre
The Rise of the Collaborative Contact Centre – John Finch, AVP Product Marketing, RingCentral Traditional contact…
Can Successful Automated Customer Self-Service Be Achieved?
Successful automated customer self-service can only be achieved through mastery of natural language processing, says Aspect…