Investing in overall brand experience for customers is one of the most important aspects of any…
Tag: Call Centre
TTEC Announces Key Appointment to European Leadership Team
TTEC Holdings, Inc. a leading global customer experience services provider focused on the design, implementation and…
Is A Human Touch Needed With Contact Centre Automation?
More and more of everyday life is becoming automated through developments in artificial intelligence (AI), making…
Contact Centre Agents – It’s All About The Voice
Contact Centre Agents – It’s All About The Voice according to Samantha Campbell, Customer Services Manager…
U-WFM Announce Next Generation of Cloud WFM for Contact Centres
U-WFM announces the Next Generation of Cloud Workforce Management for Contact Centres Powerful, easy-to-use and affordable…
Is Your Contact Centre Manager Called Scrooge?
Do you work for Scrooge? – Half of employees do not receive a reward or gift…
Creating a User-Friendly IVR System in Your Contact Centre
IVR systems can be a blessing or a curse for customers in a hurry. A great…
10 Keys to PCI Compliance in the Contact Centre
10 Keys to PCI Compliance in the Contact Centre – Scott Kendrick of CallMiner offers essential…
Midsize Contact Centres in Transition – Global Research
Midsize Contact Centre in Transition: 5 Key Takeaways from IDC Research Earlier this year, Genesys commissioned…
Global Study Reveals Digital Channel Use Gaining Ground
NICE inContact Global Study Reveals Digital Channel Use Gaining Ground – And It’s Not Because of…
Maintaining a Positive Culture in the Contact Centre
Power to the People! – Maintaining a positive culture in the Contact Centre Magnus Geverts of…
Contact Centres Should Stop Targeting Agents on NPS
The common challenge we see within the contact centre is that agents are being targeted directly…
The Future Contact Centre – Face and Voice Recognition
Facing up to the future contact centre – Face and voice recognition – Suzette Bouzane Meadows,…
Ultracomms Showcase Payment Technology at Congress
Ultracomms to showcase innovative secure payment technology at Total Telecom Congress Ultracomms will be attending the…
Is It Time That Your Contact Centre IVR Grew Up?
Is it time your Contact Centre IVR grew up? Is your contact centre’s IVR still in…
npower to use Apple Business Chat for Contact Centre Agents
IMImobile announces npower as first Apple Business Chat client in the UK – npower to use…
Jabra to Exhibit at Microsoft Future Decoded 2018
Jabra to exhibit at Microsoft Future Decoded 2018 – Visit the Jabra stand to find out…
Make Homer Simpson your friend in the Cloud Contact Centre
Make Homer Simpson your friend in the cloud – Understanding how people make decisions is a…
What’s Happening with AI in the Contact Centre?
Visit any typical contact centre today and one thing is constant: the sheer number of people…