AI is the Future but Avoid Human Touch at your Peril!
AI and automation are the future of CX – but you avoid the human touch at your peril! Insurance companies…
BGL Group
It’s all Change for Insurance Customer Experience in 2022
It’s all change for insurance CX in 2022: Customer-centricity must be ‘baked-in’ to all insurance operations Covid disruption rapidly accelerated…
The ‘Gold Standard’ of CX is more than a Digital Journey
The Great Digital Shift: Why the new ‘gold standard’ of customer experience is more than just a digital journey Global…
Distinctions All Round for BGL Contact Centre Apprentices
Distinctions all round for BGL apprentices with Six apprentices achieved the highest possible grade for their Customer Service Apprenticeship at…
BGL Charitable Work Recognised at NECCA Awards
BGL’s charitable work in the aftermath of COVID-19 is recognised at North East Contact Centre Awards The Sunderland Mi Community…
Careers in Contact Centres Has Never Looked this Good
A career in contact centres / customer service has never looked this good By Lisa Steele, Customer Services Director, BGL…
BGL Announce New Customer Services Director Lisa Steele
BGL announces new Customer Services Director for BGL Customer Services – Lisa Steele appointed Customer Services Director BGL Group, a…
BGL Contact Centre Plays Starring Role with Stacey Dooley
BGL Group showcased why it is a great place to work when it opened its contact centres to a TV…
BGL Group Picks Up Awards at UK National Contact Centre Awards
BGL Customer Services, the customer service arm of leading digital financial services distributor BGL Group, is celebrating once again after…
BGL Scoop North East Contact Centre of the Year Award
BGL scoops North East Contact Centre of the Year title for third year running BGL Customer Services is celebrating today…
BGL Named Best Contact Centre In Europe
BGL Group’s contact centres named best in Europe at the European Contact Centre and Customer Service Awards. BGL Customer Services…
BGL Group Opens Wakefield Contact Centre
BGL Group opens new contact centre site in Wakefield – New offices will be home to Customer Service team BGL…
BGL Webchat Helps Optimise Service Delivery
BGL Group, a leading digital distributor of insurance and household financial services to more than eight million customers, has successfully…
BGL Group invests in Customer Excellence Programme
BGL Group invests in Customer Excellence programme to build multi-channel capability. BGL Group’s strategic focus is to make a difference…
BGL Launch On-Boarding Across Contact Centres
BGL Group launches new on-boarding strategy across its contact centres, resulting in 98% employee engagement BGL’s customer contact centres are…
BGL Group Targets Savings with Sabio Speech Analytics
BGL Group, a leading digital distributor of household financial products to more than eight million customers, engaged Sabio to deploy…
BGL Group appoints new Customer Operations Director
The BGL Group has appointed Nicola Sumner as Customer Operations Director for Fusion Contact Centre Services. In her new position…
Sunderland Students Get a Taste of a Career in Contact Centres
Students from secondary schools in Sunderland will get the opportunity for a behind-the-scenes look at a contact centre as part…
eg work manager brings blended strategy to Fusion contact centres
eg work manager brings blended strategy to BGL Group’s Fusion contact centres The BGL Group, one of the UK’s largest…