AI is the Future but Avoid Human Touch at your Peril!
AI and automation are the future of CX – but you avoid the human touch at your peril! Insurance companies…
AI and automation are the future of CX – but you avoid the human touch at your peril! Insurance companies…
It’s all change for insurance CX in 2022: Customer-centricity must be ‘baked-in’ to all insurance operations Covid disruption rapidly accelerated…
The Great Digital Shift: Why the new ‘gold standard’ of customer experience is more than just a digital journey Global…
Distinctions all round for BGL apprentices with Six apprentices achieved the highest possible grade for their Customer Service Apprenticeship at…
BGL’s charitable work in the aftermath of COVID-19 is recognised at North East Contact Centre Awards The Sunderland Mi Community…
A career in contact centres / customer service has never looked this good By Lisa Steele, Customer Services Director, BGL…
BGL announces new Customer Services Director for BGL Customer Services – Lisa Steele appointed Customer Services Director BGL Group, a…
BGL Group showcased why it is a great place to work when it opened its contact centres to a TV…
BGL Customer Services, the customer service arm of leading digital financial services distributor BGL Group, is celebrating once again after…
BGL scoops North East Contact Centre of the Year title for third year running BGL Customer Services is celebrating today…
BGL Group’s contact centres named best in Europe at the European Contact Centre and Customer Service Awards. BGL Customer Services…
BGL Group opens new contact centre site in Wakefield – New offices will be home to Customer Service team BGL…
BGL Group, a leading digital distributor of insurance and household financial services to more than eight million customers, has successfully…
BGL Group invests in Customer Excellence programme to build multi-channel capability. BGL Group’s strategic focus is to make a difference…
BGL Group launches new on-boarding strategy across its contact centres, resulting in 98% employee engagement BGL’s customer contact centres are…
BGL Group, a leading digital distributor of household financial products to more than eight million customers, engaged Sabio to deploy…
The BGL Group has appointed Nicola Sumner as Customer Operations Director for Fusion Contact Centre Services. In her new position…
Students from secondary schools in Sunderland will get the opportunity for a behind-the-scenes look at a contact centre as part…
eg work manager brings blended strategy to BGL Group’s Fusion contact centres The BGL Group, one of the UK’s largest…