AI is the Future but Avoid Human Touch at your Peril!

AI and automation are the future of CX – but you avoid the human touch at…

It’s all Change for Insurance Customer Experience in 2022

It’s all change for insurance CX in 2022: Customer-centricity must be ‘baked-in’ to all insurance operations…

The ‘Gold Standard’ of CX is more than a Digital Journey

The Great Digital Shift: Why the new ‘gold standard’ of customer experience is more than just…

Distinctions All Round for BGL Contact Centre Apprentices

Distinctions all round for BGL apprentices with Six apprentices achieved the highest possible grade for their…

BGL Charitable Work Recognised at NECCA Awards

BGL’s charitable work in the aftermath of COVID-19 is recognised at North East Contact Centre Awards…

Careers in Contact Centres Has Never Looked this Good

A career in contact centres / customer service has never looked this good By Lisa Steele,…

BGL Announce New Customer Services Director Lisa Steele

BGL announces new Customer Services Director for BGL Customer Services – Lisa Steele appointed Customer Services…

BGL Contact Centre Plays Starring Role with Stacey Dooley

BGL Group showcased why it is a great place to work when it opened its contact…

BGL Group Picks Up Awards at UK National Contact Centre Awards

BGL Customer Services, the customer service arm of leading digital financial services distributor BGL Group, is…

BGL Scoop North East Contact Centre of the Year Award

BGL scoops North East Contact Centre of the Year title for third year running BGL Customer…

BGL Named Best Contact Centre In Europe

BGL Group’s contact centres named best in Europe at the European Contact Centre and Customer Service…

BGL Group Opens Wakefield Contact Centre

BGL Group opens new contact centre site in Wakefield – New offices will be home to…

BGL Webchat Helps Optimise Service Delivery

BGL Group, a leading digital distributor of insurance and household financial services to more than eight…

BGL Group invests in Customer Excellence Programme

BGL Group invests in Customer Excellence programme to build multi-channel capability. BGL Group’s strategic focus is…

BGL Launch On-Boarding Across Contact Centres

BGL Group launches new on-boarding strategy across its contact centres, resulting in 98% employee engagement BGL’s…

BGL Group Targets Savings with Sabio Speech Analytics

BGL Group, a leading digital distributor of household financial products to more than eight million customers,…

BGL Group appoints new Customer Operations Director

The BGL Group has appointed Nicola Sumner as Customer Operations Director for Fusion Contact Centre Services.…

Sunderland Students Get a Taste of a Career in Contact Centres

Students from secondary schools in Sunderland will get the opportunity for a behind-the-scenes look at a…

eg work manager brings blended strategy to Fusion contact centres

eg work manager brings blended strategy to BGL Group’s Fusion contact centres The BGL Group, one…

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