Zendesk builds on complete service solution to strengthen human and AI partnership Omnichannel AI agents and…
Category: – Contact Centre News
News from the UK contact centre industry
Sabio Group & Avaya Helps Transcom Eliminate Language Barriers
Sabio Group & Avaya helps Transcom eliminate language barriers in customer service with award-winning AI-powered real-time…
Key Insights: UK Customer Experience Decision-Makers’ Guide 2024-25
Bridging the CX Gap: Key Insights from the UK Customer Experience Decision-Makers’ Guide 2024-25 We all…
Content Guru’s Headcount Hits Continued Double-Digit Growth In 2024
Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions,…
Avaya Intelligently Augments CX Role With AI-Based ‘Virtual Operations Manager’
Avaya Intelligently Augments CX Role With AI-Based ‘Virtual Operations Manager’ – Shown at GITEX Global in…
NFU Celebrates 25 years of CallFirst Contact Centre
The NFU is proud to celebrate the 25th anniversary of its CallFirst contact centre service, which…
Jabra Gives Customers Cashback to Celebrate 10 Years of Jabra Evolve
To celebrate 10 years of Jabra Evolve headsets, Jabra is offering customers in the UK &…
Content Guru Named ‘Exemplary Vendor’ in Contact Centre ISG Buyers Guides™
Content Guru Named an ‘Exemplary Vendor’ in Three ISG Buyers Guides™ for Contact Centre and Agent…
Creating Exceptional Customer Contact this National Customer Service Week
This week marks National Customer Service Week, a celebration of the customer service industry and its…
CV Formatting Tips for Contact Centre Professionals
Dialling Up Your Potential: CV Formatting Tips for Contact Centre Professionals Making yourself stand out among…
IPI Sat Sanghera Named in Top 50 Most Ambitious Business Leaders
IPI’s Sat Sanghera named one of the UK’s Top 50 Most Ambitious Business Leaders for 2024…
Air Canada Streamline Complex Contact Centre Operations
Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations Glasgow-based…
Calabrio Receives Exemplary Rating in ISG Agent Management Buyers Guide
Calabrio Receives Exemplary Rating in ISG’s 2024 Contact Centre Agent Management Buyers Guide Calabrio Recognised in…
CX Services Opens New Rothesay based Contact Centre
CX Services opens new contact centre in Rothesay in response to increased UK-wide demand – New…
5 Signs Your Contact Centre Needs to Go Digital First
5 Signs Your Contact Centre Needs to Go Digital First – Is your contact centre struggling…
IPI included in the 2024 InsurTech100
IPI included in the 2024 InsurTech100 – Named in seventh annual InsurTech100 as one of the…
Hotel Chocolat Chooses injixo as its Workforce Management Solution
Hotel Chocolat chooses injixo as its workforce management solution to streamline customer service and drive efficiencies…
Download the UK Customer Experience Decision-Makers’ Guide
Download the UK Customer Experience Decision-Makers’ Guide 2024-25 Cirrus is a proud sponsor of the ContactBabel…
CCMA Rebrands after 30 Years – Contact Centre Management Association
The CCMA, formerly known as the Call Centre Management Association, has rebranded as the CCMA Rebrands…