Cnect Wales celebrates 20-years in business – The not-for-profit membership organisation has supported and represented pan-industry…
Category: – Contact Centre News
News from the UK contact centre industry
Contact Centre eBook: WFM Trends & Challenges Guide
2024 is bringing waves of changes for contact centres. From advanced technologies to evolving customer needs,…
Ventrica Joins Forces with Tommee Tippee to Enhance their CX
Ventrica joins forces with global parentcare brand Tommee Tippee to enhance their customer experience. Ventrica is…
Your Guide to AI in WFM – Get the Complete eBook
Embark on a journey through AI in WFM, dissecting AI-driven forecasting, exploring the synergy between AI…
Moneypenny acquires Sunshine Communications to strengthen US Position
The Moneypenny Group acquires Sunshine Communication Services to further strengthen its position in the US Market…
Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency
Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency The intelligent automation that streamlines interactions…
Zoom and Avaya announce new strategic partnership
Zoom and Avaya announce new strategic partnership to deliver enhanced collaboration experiences for the contact centre…
Noetica Partners with Talkdesk to Deliver Advanced Outbound Dialling
Noetica Partners with Talkdesk to Deliver Advanced Outbound Dialling and Campaign Management Solutions for the contact…
injixo eBook: Rethinking Contact Centre Training
injixo eBook: Rethinking Contact Centre Training – new eBook from injixo Artificial Intelligence (AI) continues to…
Why is Omni-Channel Customer Service so Important?
Customer Service is king. With 80% of consumers more likely to buy from brands that offer…
AI in Contact Centres: What Makes it a Game-Changer?
AI in Contact Centres: What Makes it a Game-Changer? Ruthie Carey, Content Strategist at Five9, discusses…
6 Keys to Exceptional Customer Communication
Mastering Messaging: 6 Keys to Exceptional Customer Communication The writing on the wall – messaging is…
Five9 Launches GenAI Studio – AI for the Contact Centre
Five9 Launches GenAI Studio, the First Enterprise-Ready Solution Offering Click-and-Customize Generative AI for the Contact Centre…
Understanding AI-driven Forecasting: A Look Inside injixo Forecast
Can AI really predict the future? You’ve probably heard countless forecasting solutions claiming AI capabilities, but…
Your Call is Important To Us. Really?
We all work in the UK contact centre industry – we all know how it works…
Health Initiatives in the Contact Centre – Be Part of the Survey
ContactBabel is working with researchers and industry partners to find out what contact centre advisors/agents think…
AI in Workforce Management: Separating Fact from Fiction
AI (artificial intelligence) continues to be big news. There is no shortage of opinion about whether…
National Contact Centre Awards 2024 – Finalists are announced
Record-breaking year for CCMA’s UK National Contact Centre Awards 2024 as Finalists are announced Finalists of…
Understanding Customers & Recognising Vulnerability in Contact Centres
The continued cost of living crisis is expected to affect consumers over the course of the…