Eckoh plc, the global provider of secure payment products and customer contact solutions, has for the…
Category: – Industry News
Industry news from the UK contact centre industry
Change and adapt! It’s only natural
Change and adapt! It’s only natural. Steve Shellabear of dancing lion explains What do Bear Grylls…
Retail Shopping in the UK – Communication Channels of Preference
Following a research survey conducted by YouGov, statistics show the most recent in communication channel preferences…
Contact Centre Fined for Making 75m Nuisance Calls
A company which made 75 million nuisance calls in four months has been fined £350,000 by…
Customer Experience – Getting the Two-Way Connection Right
Customer Experience – getting the two-way connection right By Fabrice Martin, SVP, Marketing and Product Management…
Storm Helps G4S to Streamline Customer Experience
How storm Helps G4S Netherlands to Streamline Customer Experience Content Guru BV, along with development partner…
Raising the status of outbound dialling in contact centres
Outbound dialling sometimes has a dubious reputation but used properly, is a powerful outreach tool. The…
Great Team Leaders Are Best Thing Since Sliced Bread
Why Great Team Leaders Are Best Thing Since Sliced Bread – Marie Cross of Contact Centre…
Amazon on top again for customer satisfaction
Amazon has retained the top spot for the fifth consecutive time in the UK Customer Satisfaction…
The Loyalty Ladder – Give Customer What They Want!
The loyalty ladder – To keep your customers, give them what they want (what they really,…
Deliver Great Customer Support On Any Channel
Deliver great customer support on any channel with Genesys The award-winning Genesys Customer Experience Platform enables…
Automated V Human Agents – Finding the Right Fit
Customer Contact Week (CCW) Europe, asked 4 customer contact experts for their advice on chat bots,…
Maximising the value in your Contact Centre Conversations
Join Ember to hear 3 powerful Ember Talks delivered by award-winning customer engagement specialists. Ember’s talks…
Marks & Spencer Extends Outsource Patnership with Capita
Marks & Spencer extends outsource contact centre partnership with Capita by five years Marks & Spencer…
Could UC Unite Your Contact Centre Workforce?
Strengthen your Team and your Business with Unified Communications’ By Todd Carothers SVP at CounterPath In…
PCI Pal Urges Contact Centres to Stop Capturing Card Data
PCI Pal urges firms to stop capturing payment card data to limit future risk Data breaches…
Welsh Contact Centre Awards Shortlist Announced
Rise of the robots won’t outshine stars of the contact centre industry as 20th anniversary Awards…
Challenging year ahead, customer experience is key
A challenging year ahead for UK brands, customer experience will be key Graham Stein, managing director…