Talkdesk announces Launch of Talkdesk Agent Assist Talkdesk, the cloud contact centre for innovative enterprises announced…
Category: – Industry News
Industry news from the UK contact centre industry
UK National Contact Centre Awards – Winners Announced
UK National Contact Centre Awards – Winners Announced - Winners announced at a gala dinner at…
Shop Direct Empowers Frontline Contact Centre Agents
Shop Direct, the UK’s largest integrated pureplay digital retailer and financial services provider, has handed the…
NICE Interactions Showcases Best Contact Centre Practices
NICE Interactions EMEA 2019 to Showcase Best Practices for Elevating Personal Connections via Analytics, Automation, Cloud…
Deeper Performance Insight is Achievable Contact Centre KPI
Richard Mill from Business Systems (UK) explains how the Contact Centre Manager can benefit from better…
5 Automation Techniques to Increase Contact Centre Efficiency
There is little doubt that automation is the way forward for Contact Centres. It’s estimated that…
So what is this Customer Experience all about?
What is Customer Experience? Peter Tetlow, Client Solutions Director at Ventrica, explains his take on what…
Questions Every Contact Centre Needs to Ask
Companies hold contact centres accountable for delivering a critical competitive differentiator — superior customer experience. And…
Supermarket Uses Cloud Contact Centre Tech to Say Hello
Voice Technology: How One of the UK’s Top Four Supermarket Chains Uses Cloud Contact Centre Technology…
Seminar – Employee Engagement in Contact Centres
The Future of Employee Engagement in contact centres SVL Business Solutions, in conjunction with NICE, is…
Moneypenny Eyes Sector Growth with New Appointment
Leading outsourced communications provider, Moneypenny, has appointed a new Business Development Manager to boost resource within…
Demand Soars for Business Systems Wordwatch
Demand Soars for Business Systems’ Wordwatch as Regulatory Requirements Rise – Organisations must account for every…
EDF Energy Appoint Odigo to Support Contact Centre
EDF Energy appoints Capgemini’s Odigo to support its customer service operations Capgemini have announced that…
Drive Efficiency with Call Centre Reporting & Analytics
Aspect Via: Powerful Reporting & Analytics Drive Efficiency and Service Improvements Using Advanced Call Centre Reporting…
Customer Experience in a Contact Centre is Everything
That the customer experience counts is not news to anyone, but it is easy to underestimate…
Artificial Intelligence is Transforming Contact Centres
AI in Contact Centres delivers valuable insights that can be used to streamline, optimise, and personalise…
Puzzel Receives Investment from Marlin Equity
Puzzel receives growth investment from Marlin Equity Partners Puzzel, a leading European omni-channel cloud contact centre…
European Contact Centre and Customer Service Awards 2019
European Contact Centre and Customer Service Awards 2019 are now open for entries – ECCCSAs open…
Contact Centre Leaders Confident in Artificial Intelligence
Contact Centre Leaders Confident in Artificial Intelligence’s (AI’s) Role in Delivering Exceptional Customer Experiences NICE inContact…