trivago Hotel Relations books Talkdesk to optimise contact centre Talkdesk announced trivago Hotel Relations selected Talkdesk…
Category: – Industry News
Industry news from the UK contact centre industry
European Contact Centre & Customer Service Awards
European Contact Centre & Customer Service Awards 2019 – You are the best! The ECCCSAs are…
Arvato Secures Contact Centre Contract Extension
Business process outsourcing (BPO) partner Arvato has secured a three-year multi-agency contract extension from the Department…
8×8 Introduces Service Management for Contact Centres
8×8 Introduces Service Management for Contact Centres to Help Organisations Provide Best-in-Class Customer Experiences 8×8, Inc.…
The Power of AI to Reduce Contact Centre Costs
Harnessing the Power of AI and Machine Learning to Reduce Contact Centre Costs The concepts of…
How to Personalise the Customer Experience
Recent independent research by Opinion Matters showed that customers want to know why you’re calling them…
One year On from GDPR but what have we learnt?
This week marks one year since the General Data Protection Regulation (GDPR) arrived on 25 May…
Does On-Screen Clutter Hinder Good Customer Service?
Is on-screen clutter getting in the way of good customer service? Contact centres are still wasting…
14% of Contact Centres Confident to Meet CX
Only 14% of Midsized Call Centres in Europe Are Confident in Ability to Meet Customer Needs…
Noetica Granted U.S. Patent for Live Person Detection
Noetica Granted U.S. Patent for Live Person Detection in an Automated Calling System British Company Brings…
Private Sector Dominates Outsourcing
Private sector dominates UK outsourcing market in Q1 2019 Businesses signed deals worth £648 million between…
Content Guru Showing the Way to Better Engagement
Content Guru Showing the Way to Better Engagement at Digital Government Conference Global leader in cloud-based…
Leaders Lacking Strategic Approach To Productivity
Business leaders lacking strategic approach to measuring and improving productivity, Jabra research reveals – CEOs and…
Talkdesk Announces Launch of Talkdesk Agent Assist
Talkdesk announces Launch of Talkdesk Agent Assist Talkdesk, the cloud contact centre for innovative enterprises announced…
UK National Contact Centre Awards – Winners Announced
UK National Contact Centre Awards – Winners Announced - Winners announced at a gala dinner at…
Shop Direct Empowers Frontline Contact Centre Agents
Shop Direct, the UK’s largest integrated pureplay digital retailer and financial services provider, has handed the…
NICE Interactions Showcases Best Contact Centre Practices
NICE Interactions EMEA 2019 to Showcase Best Practices for Elevating Personal Connections via Analytics, Automation, Cloud…
Deeper Performance Insight is Achievable Contact Centre KPI
Richard Mill from Business Systems (UK) explains how the Contact Centre Manager can benefit from better…
5 Automation Techniques to Increase Contact Centre Efficiency
There is little doubt that automation is the way forward for Contact Centres. It’s estimated that…