Aeriandi adds Pindrop Fraud Protection to its cloud-hosted secure voice platform – Aeriandi is the first…
Category: – Products
Introducing Twilio Flex: The Future of the Contact Centre
Introducing Twilio Flex: The Future of the Contact Centre – The world’s first fully programmable cloud…
8×8 Launch X Series Platform to Transform Enterprise Communications
8×8 Announces Launch of X Series Platform to Transform Enterprise Communications – New X Series Combines…
NICE Robotic Process Helps GDPR Compliance Requirements
NICE Robotic Process Automation Helps Enterprises Meet GDPR Compliance Requirements NICE’s Robotic Automation solution streamlines a…
Afiniti Routing Integration for Pairing of Contact Centre Callers and Agents
Aspect Software, Inc. Introduces Afiniti Routing Integration with Unified IP® for Intelligent Pairing of Contact Centre…
Star Advanced Replay – Search & Replay Module for Call Recorders
Storacall – Star Advanced Replay – a new search and replay module for the ST range…
Ember: Online Training & Learning made easy with ERROL
70 – 80% of what is learnt in the classroom will be forgotten within 2 weeks…
Enghouse Interactive Introduces Contact Centre: Enterprise Version 9.1
Enghouse Interactive Introduces Contact Centre: Enterprise Version 9.1 – Addition of the TouchPoint interface further aligns…
Lidl UK launches AI wine chatbot to UK customers with Aspect
Aspect Software has announced a partnership with the UK’s fastest growing retailer, Lidl UK, to deliver…
Deliver Great Customer Support On Any Channel
Deliver great customer support on any channel with Genesys The award-winning Genesys Customer Experience Platform enables…
NICE Release GDPR Compliance Solution for Contact Centres
NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centres The solution simplifies the implementation of…
SJS Continue to Help Police with their Enquiries
Since 2009 SJS solutions wallboard and digital signage product “Optymyse” has been used by police authorities…
Aspect Software Brings Enhancements to Aspect® Via™ 17.1
– Release includes enhancements to omni-channel and operational capabilities, along with new cloud flexibility and security…
Noble Systems Issued 150th Patent for Contact Centre Technology
Noble Systems, a global leader in omnichannel contact centre technology solutions, announces the issuance of its…
Webio Secure Place on Google Blackbox Connect Programme
Webio, The Conversational Middleware Company™ has been successful against 210 companies from 42 countries to secure…
Teleopti New Online WFM Calculator – Try it free!
Teleopti’s new online calculators help companies see staff and cost benefits of Workforce Management tools WFM…
Empower your teams with the right headset solution
Get best-selling headsets from Jabra Empower your teams with the right headset solution Teams holding customer…
Discover How To Unlock The True Power of Conversation
Jabra believe that technology should adapt to people, not the other way round. Empowering people with…
Aeriandi Add Recognition to Suite of PCI Voice Services
Aeriandi Adds Automatic Speech Recognition to its Suite of PCI Compliant Voice Services Award-winning secure voice…